Mohammad Farmaan
@mohammadfarmaan
TrueSight monitoring engineer specializing in TSOM/TSPS with strong incident triage and automation experience.
IndiaWhat I'm looking for
I am a TrueSight Monitoring Engineer with over five years of hands-on experience in IT operations, server monitoring, and production support, primarily working with BMC TrueSight (TSOM, TSPS, Patrol Agent, Smart Reporting, Capacity Console, TSSA) and ITSM tools like Remedy/Smart IT and ServiceNow.
I excel at alert triage, incident generation troubleshooting, agent stability improvements, blackout policy configuration, and supporting DC–DR drills. I have coordinated with OEM, Network, Unix, and R&D teams to resolve critical issues while meeting SLA/TAT targets.
My achievements include stabilizing Patrol Agents, reducing incident noise through threshold and configuration corrections, supporting quarterly DC–DR drills, and performing successful server onboarding and automation tasks using TSSA.
Experience
Work history, roles, and key accomplishments
TrueSight Monitoring Engineer
Kinsfolk Technology Pvt. Ltd.
Nov 2024 - Present (1 year 3 months)
Manage production monitoring for a banking client using BMC TrueSight (TSOM, TSPS, TSSA) and Smart IT, improving agent stability and reducing incident noise while supporting DC–DR drills and cross-team incident resolution.
Network Analyst
Ison Technology
Dec 2021 - May 2023 (1 year 5 months)
Performed 24x7 monitoring and troubleshooting for telecom core network environments (MTN Eswatini, MTN Zambia), maintaining high uptime and producing SolarWinds availability/performance reports.
Content Analyst
GlobalLogic
Nov 2020 - Dec 2021 (1 year 1 month)
Compiled, validated, and cleaned structured datasets to support reporting and analysis, ensuring data quality for downstream processes and reports.
System Engineer
HCL Technologies
Mar 2018 - Jan 2020 (1 year 10 months)
Monitored core network components, managed dual ISP links and coordinated with providers to resolve outages, producing RCAs for service degradations.
Jr. GIS Engineer
Cyient
Aug 2017 - Feb 2018 (6 months)
Created and updated digital maps, road networks, and route structures using GIS tools to improve map accuracy and navigation quality.
Education
Degrees, certifications, and relevant coursework
G L Bajaj Institute of Technology & Management
Bachelor of Technology, Engineering
Completed a Bachelor of Technology / Bachelor of Engineering program at G L Bajaj Institute of Technology & Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Mohammad ?
You can contact Mohammad and 90k+ other talented remote workers on Himalayas.
Message MohammadFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
