Mohammad Aslam

Working as a Technical Account Manager for Adobe Learning Manager, developing understanding of all features, APIs, and xAPIs for headless implementations, and integrating third-party applications via connectors and webhooks.

Reproduced complex product scenarios through API testing in Postman to debug and resolve client issues. Collaborated with internal teams to identify root causes and address production incidents within SLAs, and developed a Java-based automation tool using Spring Boot that improved performance by 3x.

Handled API-related queries for multiple clients, gaining a strong foundation in RESTful API design for complex flows such as customer onboarding and KYC. Tracked and resolved issues using Jira and Freshdesk, and worked with clients on risk mitigation strategies.

Worked extensively on PoS applications, troubleshooting client-reported issues and managing incidents and service requests, including escalations. Contributed to team development by conducting training sessions and driving process improvements.

Supported client applications such as Point of Sale (PoS) systems for Brinker International. Utilized ServiceNow to manage tickets and client interactions in alignment with ITIL practices, and documented issue resolutions and standard operating procedures.