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Mohammad Arquam

@mohammadarquam

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Multilingual expert in Arabic, English, Urdu, Hindi & Persian with CRM, FMCG & content QA skills.

India

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What I'm looking for

I am looking for a role that values multilingual expertise and offers opportunities for growth in a collaborative environment.

I am a multilingual professional fluent in Arabic, Urdu, Persian, and English, with extensive experience in the FMCG/CPG sectors. My expertise lies in translation, UI/UX localization, content creation, and compliance verification. I have successfully collaborated with cross-functional teams to ensure quality and accuracy in various projects, leveraging my skills in vendor coordination and customer engagement.

Throughout my career, I have held key roles such as Arabic Language Expert at Accenture and CRM Lead at Concentrix, where I significantly improved linguistic quality and reduced error rates. My proficiency in tools like Dragonfly, Optima, and Excel automation has enabled me to streamline processes and enhance workflow efficiency. I am now seeking opportunities to leverage my extensive skills in a dynamic and global environment.

Experience

Work history, roles, and key accomplishments

Arabic Language Expert

Accenture

Jun 2018 - Jan 2025 (6 years 7 months)

Multilingual in Arabic, English, Urdu, Hindi & Persian with expertise in FMCG sector, CRM, B2B collaboration, vendor support, cross-functional coordination with customers, clients & stakeholders. Experienced in translation, UI/UX localization, digital content creation, content & video moderation, compliance verification, proofreading, document review, dossier submission & quality assurance.

Translation Proofreading Content Creation Localization Quality Assurance Vendor Management Project Management Communication Skills Problem Solving AWS Customer Service Communication Data Analysis Analytical Skills CRM Organizational Skills Time Management

Customer Relationship Management Lead

Concentrix

Sep 2014 - Jun 2018 (3 years 9 months)

I played a key role in localizing Google Ads and YouTube UI content across multilingual projects, translating and localizing social media and app-based content to ensure linguistic and cultural accuracy. I also resolved customer queries via chat, email, and calls, revoking restrictions as per SOP.

Digital Marketing Localization Content Moderation Customer Relationship Management UI Google Ads YouTube Microsoft Excel Microsoft PowerPoint

Education

Degrees, certifications, and relevant coursework

Jamia Millia Islamia

Master of Arts in Arabic, Arabic

Specialized in Arabic language, focusing on advanced proofreading, editing, and document review techniques. Gained expertise in translation, localization, and content moderation, preparing for a career in multilingual communication.