Open to opportunities

NAWAZ AHMED

@nawazahmed

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Experienced language specialist with a strong background in Arabic and Urdu.

India

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What I'm looking for

I am seeking a role that allows me to utilize my language skills and cultural knowledge in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated language professional with a Master's degree in Arabic from Jawahar Lal Nehru University. My experience as a Senior Customer Support Associate at Accenture has honed my skills in content moderation and customer interaction, particularly in Arabic. I have a deep understanding of Arabic and Urdu languages and cultures, which allows me to bridge communication gaps effectively.

In addition to my professional experience, I have pursued various diplomas in journalism, mass communication, and computer applications, enhancing my ability to convey information clearly and effectively. My strong communication skills, teamwork, and cultural knowledge make me a valuable asset in any organization looking for a language expert.

Experience

Work history, roles, and key accomplishments

Language Cert Mgmt Associate

Accenture Pvt Ltd

Managed language certification processes and moderated content in Arabic, ensuring compliance with platform guidelines. Provided senior-level customer support, resolving complex issues and enhancing user satisfaction.

Content Moderation Arabic Customer Support Compliance

GIS Executive

CSS Corp Ltd/ Movate

Executed calling processes as a GIS Executive, handling various customer inquiries and operational tasks. Contributed to efficient service delivery within a dynamic call center environment.

Calling Process Customer Service GIS Communication Data Entry

Education

Degrees, certifications, and relevant coursework

Maulana Azad National Urdu University

Diploma, Journalism and Mass Communication

Grade: A -

Pursuing a diploma in Journalism and Mass Communication, focusing on media principles and communication strategies. Developing skills essential for a career in media.

Baba Ghulam Shah Badshah University

BA (hons), Arabic

Grade: 78.61%

Completed a Bachelor of Arts with honors, focusing on Arabic language and its cultural aspects. Developed strong foundational knowledge in Arabic studies.

JSA Shaheed Lucknow

12th Grade, General Studies

Grade: 80%

Completed higher secondary education, gaining foundational knowledge across various subjects. Achieved a strong academic performance during this period.

JSA Shaheed Lucknow

10th Grade, General Studies

Grade: 67.7%

Completed secondary education, building a solid academic base in core subjects. Demonstrated consistent effort and achievement in studies.

NCPUL New Delhi

Diploma, Computer Application

Grade: 77.42%

Completed a diploma in Computer Application, acquiring practical skills in software and computer operations. Gained proficiency in various computer applications.

NCPUL New Delhi

Diploma, Urdu Language

Grade: A -

Completed a diploma in Urdu Language, enhancing proficiency in reading, writing, and speaking Urdu. Developed a deeper understanding of Urdu literature and grammar.

NCPUL New Delhi

Diploma, Functional Arabic Languages Proficiency

Grade: A -

Completed a diploma in Functional Arabic Languages Proficiency, focusing on practical application of Arabic. Improved communication skills in functional Arabic contexts.

Jawahar Lal Nehru University

MA, Arabic

Grade: 83.70%

Deepened understanding of Arabic language, literature, and culture. Engaged in advanced research and critical analysis within the field of Arabic studies.