Open to opportunities

shahid jamal

@shahidjamal

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Bilingual Arabic and English language expert with strong analytical skills.

India

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What I'm looking for

I am looking for a role that allows me to utilize my language skills and analytical abilities in a dynamic environment, fostering professional growth and contributing to organizational success.

I am a dedicated language expert with extensive experience in both Arabic and English, having worked at Amazon Development Center as a TRMS Investigator. My journey began in the Payment Risk team for MENA marketplaces, where I focused on protecting customer accounts by analyzing critical documents to detect fraud. My analytical skills and attention to detail allowed me to contribute significantly to account security and customer satisfaction.

In my role, I transitioned to the UK market, managing customer inquiries and conducting thorough investigations to prevent fraud. My ability to communicate effectively in both languages has earned me consistently positive feedback from customers. I also have experience moderating Arabic-language content for Facebook, ensuring adherence to community guidelines. I hold a Master's degree in Arabic and have participated in various conferences and workshops to enhance my skills further.

Experience

Work history, roles, and key accomplishments

Current

TRMS Investigator

Current

Amazon Development Center

Jul 2019 - Present (6 years 1 month)

As a TRMS Investigator, I protected customer accounts by analyzing documents to detect fraud and ensure account security for MENA marketplaces. I also managed customer inquiries via calls and emails for the UK market, addressing product concerns and assisting with order processes.

Fraud Detection Customer Service Data Analysis Risk Management Microsoft Office Arabic English

Arabic Associate

Wipro

May 2018 - Dec 2018 (7 months)

As an Arabic Associate, I reviewed and moderated Arabic-language content for the Facebook platform. My responsibilities included ensuring adherence to community guidelines and policies.

Content Moderation Arabic Community Guidelines Social Media

Education

Degrees, certifications, and relevant coursework

Maulana Azad National Urdu University

Master of Arts, Arabic

Activities and societies: Presented at a conference on “Contribution of Arabic Language in Science.” Attended a five-day Translation Workshop.

Completed a Master of Arts in Arabic, deepening knowledge of the language and its cultural contexts. Participated in a five-day translation workshop to enhance linguistic and translation skills.

Deoband Arabic and Humanities Institute

Bachelor of Arts, Arabic and Humanities

Activities and societies: Secured 2nd position in Arabic Speech Competition at Darul Uloom Deoband.

Obtained a Bachelor of Arts from the Deoband Arabic and Humanities Institute. Focused on Arabic language and humanities, building a strong foundation in the field.

Deoband Arabic and Humanities Institute

Intermediate, Arabic and Humanities

Completed Intermediate education at the Deoband Arabic and Humanities Institute. This foundational study prepared for advanced academic pursuits in Arabic and humanities.