Open to opportunities

Mohammad Amin

@mohammadamin3

I improve hospitality and customer operations through faster service, stronger KPIs, and disciplined workforce management.

Pakistan

Message

What I'm looking for

I'm looking for operations, hospitality, property, or customer operations roles where I can improve service delivery, lead cross-functional teams, strengthen KPIs, and build scalable processes. I'm open to relocation and remote opportunities.

I run daily operations for Centaurus Suites and Centaurus Mall, supporting a 300+ resident mixed-use complex and 100+ staff across housekeeping, security, transportation, and maintenance.

I've improved response times by 25%, maintained 95% tenant satisfaction and 100% KPI compliance, reduced maintenance delays by 25%, and increased workforce productivity by 25%. I manage resident requests, Odoo workflows, procurement, operational reporting, financial controls, vendor coordination, site inspections, and facility improvement projects.

Previously, I improved staffing efficiency and chat operations at Ibex BPO, raised customer satisfaction and reduced escalations at Touchstone Communications, and delivered high first-contact resolution at HypeBPO. I bring Lean Six Sigma Green Belt training, multicultural service experience, and hands-on knowledge of Odoo, Salesforce, Zendesk, and workforce operations.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Centaurus Suites & Centaurus Mall

Jan 2025 - Present (1 year 8 months)

Oversees end-to-end daily operations for a mixed-use residential and retail complex with 300+ residents and 100+ staff, coordinating multiple departments to maintain service continuity and meet KPIs. Manages 50-70 daily resident complaints and service requests, improving response time by 25% while maintaining 95% tenant satisfaction.