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Mohamed Wagieh Fouad

@mohamedwagiehfouad

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Employee relations and HR operations specialist at Amazon MENA

United Arab Emirates

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What I'm looking for

I'm open to senior HRBP, HR Operations Manager, ER Manager, and Head of HR opportunities across the UAE and KSA.

At Amazon MENA, I handle 300–500 complex employee relations cases annually, maintaining 95%+ SLA adherence while working within UAE Labour Law and Amazon's global HR standards.

I contributed to the MyHR Portal HRIS implementation across MENA, leading UAT and system validation. I also redesigned ER intake and tracking workflows, reducing the HR case backlog by 40%, and built workforce dashboards using SQL and Advanced Excel.

At Etisalat UAE, I managed full-cycle recruitment for 50+ employees annually and served as the primary employee relations escalation point for a team of 30+. I also designed engagement initiatives that reduced voluntary turnover by 15%.

Experience

Work history, roles, and key accomplishments

Current

Senior Employee Relations & HR Operations Specialist

Current

Amazon MENA

Jan 2022 - Present (4 years 9 months)

Handled 300–500 complex employee relations cases per year with 95%+ SLA adherence, led investigations, and provided HRBP advisory. Contributed to HRIS implementation and reduced case backlog by 40%.

Employee Relations Case Management HRIS Implementation UAT SQL Excel People Analytics UAE Labor Law MOHRE GDRFA Pension Authorities Emiratisation Change Management

HR Business Partner & Workforce Operations Manager

Etisalat UAE

Jun 2016 - Aug 2021 (5 years 2 months)

Managed full-cycle talent acquisition for 50+ employees annually, led performance management for a 30-person team, and served as primary ER escalation point. Reduced voluntary turnover by 15%.

Talent Acquisition Performance Management Employee Relations Employee Engagement Workforce Planning Compensation Benchmarking HR Analytics UAE Labor Law

HR Operations & Workforce Development Specialist

Vodafone Egypt

Jan 2006 - Dec 2013 (7 years 11 months)

Delivered HR operational services across a large-scale workforce, re-engineered onboarding to reduce time-to-productivity by 20%, and coordinated internal mobility programs.

HR Operations Onboarding Internal Mobility HRIS Workforce reporting Compliance Tracking

Education

Degrees, certifications, and relevant coursework

Society for Human Resource Management

SHRM-CP, Human Resources

In progress, completing 2026 while managing a full senior ER caseload at Amazon MENA. Covers global HR standards, employment law, and HR strategy frameworks.

American University of Sharjah

Executive Mini MBA, Retail & Sales Management

Executive Mini MBA in Retail and Sales Management, an applied commercial leadership program for senior retail managers.

Polish Academy of Science

MBA, Economics & Marketing Strategies

Grade: A

MBA with dual specialization in Economics and Marketing Strategy, including thesis-level commercial analysis.

Suez Canal University

B.Sc., Computer Science & Informatics

B.Sc. in Computer Science and Informatics, providing the foundation for HRIS implementation, SQL data extraction, HR automation design, and people analytics.