Mohamed User

Handled international business transactions, drafted contracts, and researched cross-border rules and customary law while overseeing litigation, arbitration, and mediation matters for the firm's global presence. Supported dispute resolution and compliance initiatives.

Provided second-line technical support and escalation handling for Apple products, resolving bugs and compiling product feedback while supporting first-line agents and contributing to verification processes. Delivered daily and weekly reports on issues and resolutions.

Supported senior account managers in nurturing key client relationships, resolving inquiries, and executing account plans to achieve retention goals. Prepared regular reports on account status, performance metrics, and client feedback to inform strategy.

Advised HNW clients on EU residency/citizenship pathways and compliant real estate investments, designing strategies that matched immigration goals and regulatory requirements. Managed end-to-end processes including due diligence, documentation, and coordination with legal/immigration teams while ensuring AML/KYC compliance.

Advised HNW clients on EU residency and citizenship pathways through compliant real estate investments, designing strategies aligned with immigration goals and EU regulations and managing end-to-end due diligence and documentation.

Oversaw daily customer service operations to drive satisfaction and ensure SLAs were met or exceeded, while managing relationships with internal stakeholders and external clients of the contact center. Monitored team activities and promoted service excellence.