Mohamed mufassal Ameer
@mohamedmufassalameer
I deliver customer, technical, and vendor support for digital platforms, accounts, and service operations.
Sri LankaWhat I'm looking for
At Dialog Axiata PLC's IdeaMart Division, I supported third-party vendors and corporate partners with API integration, technical guidance, escalated customer queries, and interactive platforms including Voting, Rewards, and Points engines.
I've also managed voucher distribution, account tracking, database updates, customer trend analysis, and promotional follow-up. As a freelance customer and technical support specialist, I provide remote troubleshooting, client communication, data management, and clear end-user guidance across email, messaging, and video calls.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Feb 2024 - Present (2 years 6 months)
Delivered remote customer and technical support, managing client communications via email, messaging, and video calls. Provided technical troubleshooting and clear instructions to resolve service disruptions.
Software & Technical Support Engineer
Dialog Axiata PLC
Jan 2019 - Feb 2024 (5 years 1 month)
Provided technical support to third-party vendors and corporate partners, managing interactive platforms and resolving escalated queries. Managed voucher distribution and tracked customer usage metrics to support service enhancements.
Web & Technical Support Specialist
Freelance
Sep 2015 - Jan 2019 (3 years 4 months)
Managed client communication, gathered functional requirements, and provided ongoing operational support for local and international clients. Managed database structures, user account updates, and system maintenance for web application platforms.
Education
Degrees, certifications, and relevant coursework
London Metropolitan University
Bachelor of Engineering, Software Engineering
2017 - 2018
Pursued a Bachelor of Engineering (Hons) in Software Engineering, graduating in July 2018.
ESoft Metro Campus
Higher National Diploma, Computing and Systems Development
2015 - 2017
Completed a Higher National Diploma in Computing and Systems Development.
Muslim Central College
G.C.E. Advanced Level, General Studies
Completed G.C.E. Advanced Level studies.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
United KingdomJob categories
Skills
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