Open to opportunities

Mohamed Mrouj

@mohamedmrouj

Remote customer support agent for digital subscription services, helping UK and US customers resolve subscription and service issues.

Morocco

Message

What I'm looking for

I’m seeking a remote, non-voice customer support position focused on live chat and email support. I’m available for remote opportunities with international companies hiring from Morocco.

As a freelance customer support agent for digital subscription services, I supported customers in the UK and USA through online messaging. I answered inquiries about subscriptions and service-related issues.

I troubleshot basic technical problems and guided customers through solutions, then followed up to check that their issues were addressed.

I handled complaints professionally and supported customer retention through clear, timely assistance. I’m seeking remote, non-voice work focused on live chat and email support.

Experience

Work history, roles, and key accomplishments

Freelance International Customer Support Agent

Digital Subscription Services

Provided online customer support to customers in the UK and USA via WhatsApp, handling inquiries, troubleshooting issues, and following up to ensure resolution. Maintained positive customer relationships and supported retention through clear communication.