Looking for a job

mohamed jaaidi

@mohamedjaaidi

Guest relation and Entertainment Manager with 10+ years leading guest experiences,cutomer services, events and multicultural teams worldwide.

Morocco

Message

What I'm looking for

I am excited to apply for a Remote Customer Service or Support Manager positions . With extensive experience in hospitality management, guest relations, and team leadership, I have developed strong expertise in client communication, service excellence, and operational coordination.

I am a highly With extensive experience in hospitality management, guest relations, and team leadership, I have developed strong expertise in client communication, service excellence, and operational coordination.

For more than a decade, I have managed teams, supervised daily operations, and handled direct communication with international clients in hotels and resorts. My responsibilities included resolving customer complaints, managing guest feedback, organizing services, and ensuring smooth communication between departments. These experiences have trained me to handle high-pressure situations while maintaining professionalism and empathy.

My multilingual skills (Arabic, French, English, and Russian) allow me to communicate effectively with global customers. Additionally, I possess strong administrative skills including email management, documentation, reporting, scheduling, negotiation, and event planning.

As a leader, I understand the importance of customer satisfaction, fast response times, and solution-oriented service. I am confident in my ability to manage customer support operations remotely while maintaining high service standards.

Experience

Work history, roles, and key accomplishments

Entertainment Manager

The Mirage Resort

Coordinated hospitality programs and guest engagement activities, delivering professional presentations and hosting events. Supported guest service problem-solving while maintaining operational efficiency and strong time management.

Public Speaking Event Hosting Operational Efficiency Time Management Guest Service Service Professionalism Team Collaboration Multicultural Communication

Entertainment Manager

GovanGroup

Supervised daily guest entertainment and hospitality operations, ensuring high customer service and guest satisfaction. Coordinated staff schedules, resolved service-related issues, and organized large-scale events while maintaining safety compliance.

Entertainment Operations Guest Relations Team Leadership Event Coordination Complaint Handling Safety Compliance Staff Scheduling Resource Allocation Customer Service Multicultural Communication

Sports & Kids Animator

Club Med

Animated sports and children’s programs, supervising activities while ensuring guest safety. Coordinated with the team to support smooth daily programming and positive guest experiences.

Sports Program Animation Program Coordination Team Collaboration Communication Time Management Risk Management

Fire Performer & Show Presenter

Royal Mirage Hotel

Performed as a fire performer and served as a show presenter, delivering engaging entertainment for guests. Supported a safe and welcoming show environment through audience interaction and performance discipline.

Presentation Guest Interactions Public Speaking Stage Readiness Audience Engagement Entertainment Delivery

Entertainment Team Leader

BM Beach Resort

Led daily guest interaction activities and customer engagement programs, providing direct assistance to ensure service excellence. Scheduled sports and children’s programs, promoted teamwork, and upheld high service standards.

Customer Engagement Guest Service Team Leadership Program Scheduling Activities Service Excellence Team Collaboration Customer Service

Entertainment Manager

Miramar Al Aqah Beach Resort

Created and managed daily guest activities and recreation programs, supervising multicultural teams and coordinating schedules. Implemented service improvements in response to guest complaints and organized special events with adherence to safety standards.

Recreation Program Management Entertainment Operations Multicultural Communication Scheduling Event Planning Hospitality Operations

Entertainer

Mazagan Beach Resort

Provided guest entertainment and hospitality interactions to create memorable experiences. Contributed to effective event delivery while maintaining a safe, welcoming environment for guests.

Hospitality Support Audience Engagement Event Participation Team Collaboration Communication

Team Leader / Season Animator

Residence La Blanca

Led seasonal animation activities, coordinating guest interaction and hospitality service. Managed children’s activities with a focus on safety and collaborated with team members to deliver consistent guest experiences.

Team Leadership Seasonal Animation Guest Interactions Event Coordination Team Collaboration Hospitality Time Management