Mohamed Adnane
@mohamedadnane
I resolve end-user IT issues and support Windows, Microsoft 365, and network environments.
MoroccoWhat I'm looking for
I've provided Level 1 technical support at Digitacodin, resolving end-user hardware and software issues, installing and configuring Windows workstations, and managing user accounts and password resets.
I support Microsoft 365 applications and document incidents and support tickets clearly. My hands-on foundation includes Windows 10/11, Ubuntu Linux, Active Directory fundamentals, desktop support, and basic network administration.
During internships at ENSAM Meknès and FORVIA, I contributed to visual anomaly detection and AI-based visual inspection solutions. I tested systems, prepared technical documentation, diagnosed issues, and supported production teams to improve quality control.
I'm continuing to build practical skills across CCNA networking, VMware, Hyper-V, SQL, Python, JavaScript, React, and Git while bringing a customer-focused approach to technical support.
Experience
Work history, roles, and key accomplishments
Help Desk Support Technician
Digitacodin
Jan 2026 - Aug 2026 (7 months)
Provided Level 1 technical support to end users, installed and configured Windows workstations, and troubleshot hardware and software issues. Managed user accounts, password resets, and documented incidents and resolved support tickets.
Education
Degrees, certifications, and relevant coursework
University of Pau and the Adour Countries
Bachelor's Degree, Computer Science
2024 - 2025
Pursued a Bachelor's Degree in Computer Science with a focus on Digital Technologies for Connected Environments.
Higher School of Technology of Meknes
Professional Bachelor's Degree, Artificial Intelligence and Data Science
2023 - 2024
Completed a Professional Bachelor's Degree in Artificial Intelligence and Data Science.
Higher School of Technology of Khenifra
Associate's Degree, Systems and Network Administration
2021 - 2023
Earned an Associate's Degree in Systems and Network Administration.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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