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Firman Ardiyansyah

@firmanardiyansyah

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Dedicated data analyst with 6 years of experience in analytics.

Indonesia

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in data analytics.

I am a dedicated data analyst with 6 years of experience, specializing in data processing and analytics. My expertise lies in developing solutions that enhance communication with stakeholders and streamline data extraction and transformation processes. I have a strong foundation in advanced analytics, enabling me to work effectively with large data sets.

Throughout my career, I have successfully implemented various data-driven strategies that have led to significant improvements in customer retention and revenue growth. For instance, at PT XL Axiata, I developed and improved campaigns that minimized churn levels and achieved substantial revenue targets. My ability to collaborate with cross-functional teams has been instrumental in driving successful marketing campaigns and optimizing operational processes.

In addition to my technical skills in SQL, Python, and Tableau, I pride myself on my problem-solving abilities and creativity. I am always eager to learn and adapt to new challenges, which has allowed me to thrive in fast-paced environments. I am passionate about leveraging data to drive business decisions and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Analyst

Current

PT XL Axiata, Tbk

Apr 2024 - Present (1 year 3 months)

Developed and improved campaigns to ensure longer customer subscriptions and minimize churn. Investigated and solved complex issues in data, systems, processes, and operations to recommend feasible preventive actions.

SQL Campaign Analysis Data Migration Churn Prevention Data Analysis

Senior Data Analyst

PT Lotte Shopping Indonesia

Oct 2022 - Dec 2023 (1 year 2 months)

Monitored and analyzed sales, front margin, customer numbers, Achievement Rate (AR), and invoice numbers. Leveraged Tableau for clear data visualization, enhancing the interpretability of analytical results.

Tableau A B Testing Sales Analysis Data Visualization

Network Performance Analyst

PT Infrastruktur Telekomunikasi Indonesia (Telkominfra)

Jan 2022 - Sep 2022 (8 months)

Managed daily and hourly activity reporting for Huawei Telkomsel NPM and centralized Change Request (CR) execution. Generated daily and weekly KPI reports for 4G and 2G networks.

KPIs Data Conversion RAN Performance A B Testing

Network Performance Analyst

PT YPTT Solutions Indonesia

Jan 2021 - Dec 2021 (11 months)

Closed over 500 complaint tickets and improved network quality by 10%. Specialized in VIP complaint reporting, analysis, and action recommendations.

Network Quality Data Analysis

Network Performance Analyst

PT Gunadharma Multi Investama (Telkominfra Subcont)

Feb 2017 - Dec 2020 (3 years 10 months)

Specialized in UMTS performance data and parameter reporting. Managed daily and hourly activity reporting for Huawei Telkomsel NPM.

UMTS Performance VIP Complaint Reporting

Education

Degrees, certifications, and relevant coursework

Pacmann Academy

Program, Business Intelligence Engineering

Currently enrolled in the Business Intelligence Engineering Program. This program focuses on developing skills in business intelligence.

Brawijaya University

Bachelor's degree, Electrical, Electronics and Communications Engineering

Focused on Electrical, Electronics and Communications Engineering. Completed an essay on Black Hole Attack Simulation on MANET (Mobile Ad Hoc Network).