Open to opportunities

Tulajah Zimba

@tulajahzimba

Message

Customer-focused technical support specialist with 7+ years improving customer experience and resolutions.

Zambia

Message

What I'm looking for

I seek a fast-paced, customer-driven role where I can apply technical troubleshooting, CRM expertise, and data-informed problem-solving to improve customer satisfaction.

I am a customer-focused professional with over seven years' experience in customer service, technical troubleshooting, and administrative support. I consistently diagnose and resolve technical product issues, maintain high first-call resolution rates, and use CRM systems to ensure accurate records and excellent customer outcomes.

I have supported high-volume call centre and front-desk environments at TransUnion, Lilayi Lodge, and Kiambi Safaris, where I improved customer satisfaction through timely problem resolution, POS and booking-system troubleshooting, and team training on data accuracy. I seek to leverage my technical support and customer-relations expertise in a fast-paced, customer-driven organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TransUnion Zambia

Dec 2022 - Present (2 years 10 months)

Provide multi-channel customer support and technical troubleshooting for account issues, maintaining high first-call resolution and accurate CRM records to meet KPIs and CSAT targets.

Customer Support Technical Troubleshooting CRM Data Analysis Customer Satisfaction

Front Desk Receptionist

Lilayi Lodge

Oct 2019 - Dec 2022 (3 years 2 months)

Managed front-desk operations, resolved guest technical and POS issues, and supported online booking troubleshooting to minimize downtime and improve guest experience.

POS Troubleshooting Customer Service Technical Support Guest Relations Multitasking Communication

Administrative Officer

Kiambi Safaris

Apr 2017 - Jun 2019 (2 years 2 months)

Processed customer inquiries, maintained records and contracts, and trained staff on data entry accuracy and basic system troubleshooting to ensure compliant operations.