Tulajah Zimba
@tulajahzimba
Customer-focused technical support specialist with 7+ years improving customer experience and resolutions.
ZambiaWhat I'm looking for
I am a customer-focused professional with over seven years' experience in customer service, technical troubleshooting, and administrative support. I consistently diagnose and resolve technical product issues, maintain high first-call resolution rates, and use CRM systems to ensure accurate records and excellent customer outcomes.
I have supported high-volume call centre and front-desk environments at TransUnion, Lilayi Lodge, and Kiambi Safaris, where I improved customer satisfaction through timely problem resolution, POS and booking-system troubleshooting, and team training on data accuracy. I seek to leverage my technical support and customer-relations expertise in a fast-paced, customer-driven organization.
Experience
Work history, roles, and key accomplishments
Provide multi-channel customer support and technical troubleshooting for account issues, maintaining high first-call resolution and accurate CRM records to meet KPIs and CSAT targets.
Front Desk Receptionist
Lilayi Lodge
Oct 2019 - Dec 2022 (3 years 2 months)
Managed front-desk operations, resolved guest technical and POS issues, and supported online booking troubleshooting to minimize downtime and improve guest experience.
Administrative Officer
Kiambi Safaris
Apr 2017 - Jun 2019 (2 years 2 months)
Processed customer inquiries, maintained records and contracts, and trained staff on data entry accuracy and basic system troubleshooting to ensure compliant operations.
Education
Degrees, certifications, and relevant coursework
Zambia Institute for Tourism and Hospitality
Foundation Diploma, Travel and Tourism
Completed a Foundation Diploma in Travel and Tourism at the Zambia Institute for Tourism and Hospitality in Lusaka in November 2016.
DMI St. Eugene University
Bachelor of Arts: Pre-University, Social Work
Completed a Bachelor of Arts: Pre-University in Social Work at DMI St. Eugene University in Lusaka in December 2014.
Namalundu High School
High School Diploma, Secondary Education
Completed a High School Diploma at Namalundu High School in Kafue in November 2012.
Availability
Location
ZambiaAuthorized to work in
Job categories
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