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M M Raihan Arafat

@mmraihanarafat

HR leader and independent consultant advising growth-stage organizations on workforce planning, HRIS implementation, and organizational restructuring.

Bangladesh
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As an independent HR consultant, I advise executive teams at SMEs and growth-stage, multi-market organizations on workforce planning, operating-model design, and organizational restructuring. I also support HRIS implementation, HR governance, compensation benchmarking, and cross-border HR compliance.

At REDX Logistics Ltd. (ShopUp Group), I led HR operations for a nationwide organization of 5,500+ employees and partnered with the CEO, CXOs, and business heads. I helped scale the workforce from around 1,500 to more than 5,000 in one year, cutting recruitment lead time by 50%.

At Expo Freight Limited (EFL), I led the country HR function, supported role alignment across 23 business units, and implemented KPI frameworks across all roles. The work included reshaping the organization and localizing global HR policies to comply with the Bangladesh Labour Act.

Earlier, at RESPONSE Limited, I directed workforce mobilization and HR governance for more than 8,000 outsourced employees. My experience also includes building the HR function at H N Telecom Limited and supporting HR operations at DHL Global Forwarding Bangladesh and Epyllion Group.

Experience

Work history, roles, and key accomplishments

RG

Senior HR Business Partner & Deputy General Manager – HR

REDX Logistics Ltd. (ShopUp Group)

Jun 2021 - Oct 2023 (2 years 4 months)

Led HR operations for a 5,500+ employee nationwide multi-site organization, managing 21 direct and 4 indirect HR reports and partnering with the CEO, CXOs, and business heads. Scaled workforce from ~1,500 to 5,000+ employees within one year, cutting recruitment lead time by 50% and reducing frontline attrition from ~40% to 12%.

EE

Head of Human Resources (Country HR Lead)

Expo Freight Limited (EFL)

Feb 2018 - May 2021 (3 years 3 months)

Led the full HR function for a 600+ employee multinational freight forwarder, partnering with the Country Director and regional leadership. Directed talent acquisition, succession planning, leadership development, and implemented KPI frameworks across all roles within one quarter.

RL

Senior Manager – BPO & Human Resources

RESPONSE Limited

Apr 2016 - Feb 2018 (1 year 10 months)

Directed workforce mobilization, deployment, and HR governance for 8,000+ outsourced employees, leading 9 direct reports for clients including SREDA, Banglalink, Syngenta, and Beximco LPG. Maintained SLA performance and service continuity for a BDT 60 crore multi-site portfolio through KPI-driven governance.

HL

Assistant Manager – Human Resources

H N Telecom Limited

Aug 2012 - Apr 2016 (3 years 8 months)

Built the HR function from inception and managed HR operations across five regional Network Operation Centers for a ~100-employee nationwide IPTSP.

EG

Assistant Executive – HR, Admin & CSR

Epyllion Group

Apr 2010 - Apr 2011 (1 year)

Supported factory HR, industrial relations, and compliance for a ~3,000-employee apparel (RMG) operation sourcing for global retail brands.

Education

Degrees, certifications, and relevant coursework

North South University logoNU

North South University

MBA, Human Resource Management

Pursuing an MBA in Human Resource Management.

SHRM logoSH

SHRM

SHRM-CP, Human Resources

SHRM-CP certification in progress.

United International University logoUU

United International University

Postgraduate Diploma, Human Resource Management

Grade: CGPA: 3.44

Completed a Postgraduate Diploma in Human Resource Management with a CGPA of 3.44.

University of Liberal Arts Bangladesh logoUB

University of Liberal Arts Bangladesh

BBA, Human Resource Management

Grade: CGPA: 3.39

Earned a BBA in Human Resource Management with a CGPA of 3.39.

The KPI Institute logoTI

The KPI Institute

Certified KPI Professional (CKPIP), KPI

Certified KPI Professional (CKPIP).

AIHR logoAI

AIHR

Certified HR Business Partner, Human Resources

Certified HR Business Partner and Certified HR Organization Development Practitioner.

AIHR logoAI

AIHR

Certified HR Organization Development Practitioner, Human Resources

Certified HR Organization Development Practitioner.

AIHR logoAI

AIHR

People Analytics, People Analytics

Completed People Analytics certification.

Tech stack

Software and tools used professionally

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