Áśmá Mohamd
@mmohamd
Telesales Agent at Fair fax contact center who earned top-performer status among 30 agents and improved customer retention by 20%.
EgyptWhat I'm looking for
At Fair fax contact center, I achieved top-performer status among 30 agents for monthly sales and improved customer retention by 20% through relationship-building. I also trained new team members on communication and goal setting.
As a Sales closer at Fairfax contact center, I closed deals with customers and ensured they were satisfied with the service. I also worked in Online Reputation Management for multiple restaurants, responding to client inquiries and reporting reputation trends.
For Khotwa charity foundation, I organized photography tasks, helped the team work effectively, and shot short films. I also taught Sudanese and Saudi English curricula through private lectures, and volunteered with Resala organization to educate people about its activities and collect donations.
Experience
Work history, roles, and key accomplishments
Telesales Agent
Fairfax Contact Center
Jan 2024 - Jan 2025 (1 year)
Achieved top performer status among 30 agents for monthly sales. Trained new team members on communication and goal setting, and improved customer retention rate by 20% through relationship-building.
Sales Closer
Fairfax Contact Center
Closed deals with customers and ensured they were satisfied with the service.
Photography Team Leader
Khotwa Charity Foundation
Organized photography tasks, ensured the team worked effectively, and shot short films.
Volunteer
Resala Organization
Educated people about the organization's activities and collected donations from the street.
Online Reputation Management Specialist
Multiple Restaurants
Monitored and managed online reviews and customer feedback, responded to client inquiries professionally, reported insights and reputation trends to management, and designed social media posts using Canva.
Personal Tutor
Private Lectures
Taught Sudanese English curriculum (Spine, Smile) and Saudi English curriculum.
Education
Degrees, certifications, and relevant coursework
Sudan University of Science and Technology
B.Sc., Food Science
2020 - 2021
Grade: 2.73
Pursuing a B.Sc. in Food Science with coursework in Food Safety, Nutrition, and Post-Harvest Technology. Not yet graduated.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
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