Open to opportunities

M L

@ml0

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Spanish translator and customer advisor with expertise in insurance and technical translations.

Spain

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What I'm looking for

Seeking a role that leverages my translation skills and customer service experience, preferably in an international setting.

I am a dedicated professional with a strong background in translation and customer service, having worked in various roles within the insurance sector and as a freelance translator. My academic foundation includes a degree in translation, complemented by a scholarship from the Schreiber-Friebel Foundation, which underscores my commitment to linguistic excellence.

Professionally, I have served as a recruiter, customer advisor, and translator, handling complex tasks such as sworn and technical translations. My experience at Allianz AG and Mondial Kundenservice GmbH has equipped me with in-depth knowledge of health and motor vehicle insurance, enhancing my ability to communicate effectively with clients.

Additionally, I have contributed to international trade fairs, managing stands and interpreting, which has honed my organizational and interpersonal skills. I am passionate about leveraging my language expertise and professional experience to contribute meaningfully in dynamic, international environments.

Experience

Work history, roles, and key accomplishments

Current

Recruiter

Current

SAGO

May 2024 - Present (1 year 1 month)

Responsible for organizing research studies for the German market, ensuring effective communication and coordination among participants.

Recruitment Communication Project Management Remote Work

Confirmer

SAGO

Feb 2024 - May 2024 (3 months)

Served as the contact person for study participants, facilitating communication and confirming participation in research studies.

Communication Remote Work Customer Service

Freelancer

Self Employed

Nov 2019 - Apr 2023 (3 years 5 months)

Provided sworn and technical translations, ensuring accuracy and adherence to legal standards for various documents.

Translation Technical Writing Time Management

Clerk and Customer Advisor

Allianz AG

Jun 2021 - Mar 2022 (9 months)

Advised clients on health and long-term care insurance, assisting with policy inquiries and claims processing.

Customer Service Communication Problem Solving

Clerk and Customer Advisor

Allianz AG

Oct 2020 - Apr 2021 (6 months)

Provided customer support in health and long-term care insurance, focusing on client needs and policy details.

Customer Service Communication Problem Solving

Clerk and Customer Advisor

Mondial Kundenservice GmbH

Nov 2019 - Jul 2020 (8 months)

Worked in motor vehicle insurance, assisting clients with inquiries and providing information on policies.

Customer Service Communication Problem Solving

Stand Supervisor

Nuremberg Trade Fair

Sep 2018 - Jul 2019 (10 months)

Supervised stands at various trade fairs, ensuring smooth operations and assisting visitors.

Event Management Customer Service Communication Team Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

International University SDI

Bachelor of Arts, Translation

2020 - 2022

Completed an external examination for a double degree in Bachelor of Arts Translation, focusing on translation skills and methodologies.

Friedrich-Alexander-University

State-certified translator, Translation

2017 - 2019

Pursued a degree as a state-certified translator for German and Spanish, specializing in engineering fields such as metal and energy production, automotive engineering, and machine tools.