Open to opportunities

Mithun Das

@mithundas

Message

Fraud Prevention Representative specializing in KYC/AML compliance and identity risk reduction.

India

Message

What I'm looking for

I’m looking for a role where I can investigate fraud, strengthen KYC/AML compliance, and partner with teams to improve detection quality—while maintaining data privacy, meeting quality/productivity expectations, and driving measurable risk reduction.

I’m a fraud prevention professional focused on trust, safety, and protecting customers from identity misuse, business verification fraud, and payment fraud. In my current Fraud Prevention Representative role at TTEC, I investigate and mitigate complex fraud cases—including chargeback fraud and identity legitimacy investigations—while keeping strict AML and KYC compliance and data privacy standards.

I also collaborate with internal teams to optimize fraud detection tools, and I’ve contributed to a 30% reduction in false positives. Earlier in my career, I worked in customer support and fraud review (including provisional credits and chargebacks), handled Accounts Receivable and billing accuracy using ICD-9/CPT-4 coding and EOB analysis, and served as a Sales Manager where I recruited, trained, and led teams to meet targets.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Representative

Current

TTEC

Feb 2022 - Present (4 years 5 months)

Investigated and mitigated identity misuse, business verification fraud, and payment fraud to protect customers and strengthen platform integrity. Optimized fraud detection tools with a reported 30% reduction in false positives while adhering to AML and KYC compliance.

Identity Verification Business Verification Fraud Transaction Monitoring Risk Assessment Fraud Analytics Underage Account Violation Checks Regulatory Compliance AML KYC False Positives Reduction Fraud Check Optimization Confidential Document Handling

Sales Manager

Reliance Nippon Life Insurance

Jun 2015 - Mar 2018 (2 years 9 months)

Recruited and built a sales team by sourcing sales associates and educating them on product knowledge, sales pitches, and regulatory guidelines. Managed client meetings and led the team to achieve monthly targets and maintain policy retention.

Recruitment Team Building Sales Enablement Product Knowledge Sales Pitching High Net Worth Individual Services Client Meetings Sales Targets

Accounts Receivable & Billing Analyst

Accretive Health Services Pvt Ltd

May 2013 - Jun 2015 (2 years 1 month)

Followed up with US insurance companies on unpaid or denied claims, calculated reimbursements, and reviewed Explanation of Benefits (EOBs). Extracted data from clinical documentation, applied ICD-9/CPT-4 codes for billing and compliance, and handled billing discrepancies and invoicing.

Billing Explanation Of Benefits (EOB)Clinical Documentation Review ICD 9 CPT 4 Coding Medical Transcription Invoicing

Customer Service & Support

BA Continuum India Pvt Ltd

Jun 2012 - Apr 2013 (10 months)

Reviewed potentially fraudulent transactions for Bank of America and processed chargebacks. Investigated billing disputes and issued provisional credits as part of client protection and fraud handling.

Fraud Chargebacks Provisional Credit Billing Disputes Client Protection Customer Support

Financial Research & Analysis

WNS Global Service Pvt Ltd

Feb 2010 - Jan 2012 (1 year 11 months)

Conducted research and analysis to support J. P. Morgan financial institutions. Performed AML and KYC due diligence by verifying documents and screening for sanctions and adverse media, and analyzed financial statements and credit reports for lending and underwriting decisions.

Financial Research Financial Statement Analysis Credit Reports Document Verification Sanctions Screening Adverse Media Screening Underwriting Support