Abhishek Paul Biswas
@abhishekpaulbiswas
I detect financial crime and protect customers through transaction monitoring and fraud analysis.
IndiaWhat I'm looking for
I'm currently a Fincrime Analyst at Revolut, where I analyze transaction data and customer behavior to detect fraud, reduce financial crime exposure, and support regulatory compliance.
Previously at TTEC supporting Airbnb, I scrutinized accounts and transactions for chargebacks, account takeover, and online credit and debit fraud. I used SIFT and Braintree Fraud Prevention Advance to assess card and wallet transactions, reduce false positives, minimize chargebacks, and protect users' personally identifiable information.
I've also supported eBay customers at TTEC, managed client relationships at Image3Dconversion, and worked remotely as a medical scribe. Across these roles, I've combined customer service, risk awareness, data analysis, and clear communication to resolve issues and build trust.
Experience
Work history, roles, and key accomplishments
Analyzed transaction data and customer behavior to detect and prevent fraudulent activities, enhancing compliance and reducing financial risk. Monitored transactional data using advanced AML tools to ensure regulatory compliance and minimize financial crime exposure.
Customer Service Agent (Medical Scribe)
ScribeEMR Systems
Sep 2022 - Sep 2022 (0 months)
Entered patient information into the EMR, including medical history, medications, and laboratory results. Ensured patient privacy and confidentiality by following HIPAA guidelines and standards.
Managed customer service inquiries through multiple communication channels including phone, email, and chat. Analyzed customer service data to identify and address issues, improving customer experience.
Scrutinized accounts and transactions at risk of chargeback, account takeover, and other online frauds to mitigate monetary loss. Used advanced fraud management tools like SIFT and Braintree's fraud prevention to make real-time decisions on card and wallet transactions.
Relationship Manager
Image3Dconversion
Apr 2018 - May 2019 (1 year 1 month)
Cultivated strong client relationships to increase customer retention and drive long-term business growth. Coordinated cross-functional teams to ensure timely delivery of tailored financial solutions aligning with client objectives.
Education
Degrees, certifications, and relevant coursework
Vignan Vidyalayam
Higher Secondary, General Studies
Completed higher secondary education at Vignan Vidyalayam.
Dr. MGR University
Bachelor of Technology, Technology
Pursued a Bachelor of Technology degree at Dr. MGR University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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