At Mount Sinai, I coordinate patient care planning for a high-volume panel, from appointments and medication refill requests to referrals and insurance pre-authorizations. I also connect patients, physicians, specialists, and administrative teams to route care questions and resolve concerns.
I supported DOCGO's City of New York COVID/Mobile Health relief contract, coordinating across city agencies and processing up to 200 specimens daily. At All Medical, I traveled to schools across NYC to perform COVID-19 testing and helped patients with appointment, results, and insurance processes.
My customer service and administrative experience includes resolving disputes at SEPTA and CVS Pharmacy and maintaining records at USPS and SYEP / Catholic Charities. I’m currently pursuing a B.S. in Data Analytics at New York City College of Technology (CUNY), with a minor in Environmental Studies.
