Mitchell Chebukati

I’m a detail-oriented, analytical Data Management Coordinator/Customer Experience & Data Analyst with over 3 years of professional experience optimizing data quality, CRM administration, and operational reporting structures. I turn raw operational datasets into structured, actionable reports that support strategic decision-making—while rigorously upholding data governance and compliance standards.

At Kenya Commercial Bank, I leveraged data mining and targeted outreach to identify strategic portfolio trends and expand disbursements by KES 75M annually. I administered a large customer data repository with daily maintenance checks to protect documentation integrity and system accuracy, and I managed monthly NPS and CSAT capture systems for 500+ respondents, resolving entry discrepancies and helping reduce customer churn by 25%.

I also synthesized complex behavioral and system data to produce comprehensive weekly and monthly management reports, uncovering operational gaps and data-driven recommendations. Through milestone-based lifecycle data modeling, I mapped consumer touchpoints and improved digital channel utilization by 40% by strengthening user behavior analytics.

Previously at Manrockie Ltd, I directed organization-wide data control processes—establishing and documenting standards to maintain database cleanliness, consistency, and structural integrity. I owned master CRM and ERP databases, ran root cause analysis to resolve 90% of structural data errors, enforced data governance/security/access authorization, and built documentation manuals and data quality training to onboard 25+ employees onto unified ERP and system protocols.