Missy Farotimi
@missyfarotimi
Client service specialist with expertise in healthcare management.
United Arab EmiratesWhat I'm looking for
I am a dedicated Client Service Specialist with extensive experience in healthcare management and business development. My career has been marked by a commitment to enhancing operational efficiency and patient satisfaction. At Khyber Medical Diara, I streamlined day-to-day operations, boosting clinic efficiency by 20% and cutting wait times by 25%. My ability to recruit, hire, and train medical staff has significantly improved productivity and patient satisfaction.
Previously, I served as a Clinic Manager at Roma Medical Doctors, where I formulated a business growth strategy that captured 60% market share through targeted marketing techniques. My leadership resulted in a 95% employee retention rate over two years and a 25% increase in patient satisfaction scores. I have a proven track record of developing innovative marketing strategies that have expanded patient bases and improved operational efficiencies.
Throughout my career, I have been passionate about fostering communication between patients, staff, and healthcare providers. My experience includes conducting remote patient consultations and implementing transformative HR policies that enhance employee satisfaction. I am committed to delivering exceptional service and driving continuous improvement in healthcare environments.
Experience
Work history, roles, and key accomplishments
Medical Manager/Business Development Manager
Khyber Medical Diera
Dec 2021 - Present (3 years 9 months)
Streamlined day-to-day operations, boosting clinic efficiency by 20% and cutting wait times by 25%. Collaborated with marketing to launch both print and digital ad campaigns, resulting in a 20% increase in customer acquisition.
Clinic Manager/Administration Manager
Roma Medical Doctors
Jan 2016 - Jan 2021 (5 years)
Formulated a business growth strategy, capturing 60% market share by employing targeted marketing techniques. Implemented feedback-driven optimizations, boosting day-to-day operational efficiency and patient satisfaction scores by 25%.
Clinic Manager/HR Manager
Woorim Medical Centre, Bribie Island
Nov 2013 - Jan 2016 (2 years 2 months)
Managed clinic operations, leading to a 20% increase in daily patient throughput and a 30% reduction in wait times. Implemented transformative HR policies at a medical centre, leading to a fantastic surge in employee satisfaction and retention.
Customer Service Manager
Pacific Consortiums
Feb 2010 - Jun 2013 (3 years 4 months)
Developed call policies, establishing target call rates and ensuring customer satisfaction through training events and enforcement. Achieved a 98% 5-star customer satisfaction rating for having a friendly, understanding, and patient attitude toward customers.
Medical Recruitment Consultant
ID Medical
Jun 2007 - Sep 2010 (3 years 3 months)
Cold called passive candidates, physicians, and hospitals seeking candidates for open positions and created new job orders. Evaluated resumes and interviewed candidates, assessing and recommending top candidates to hiring managers.
Education
Degrees, certifications, and relevant coursework
University of Buckingham
Bachelor of Science, Business Management
2007 - 2010
Studied Business Management at the University of Buckingham. The program provided a comprehensive understanding of business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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