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@mischajamessterzik
Experienced operations and project manager driving SLA excellence and cross-functional delivery.
I am an experienced Operations and Project Manager with a strong track record across technical field services, infrastructure, telecommunications, and ICT. I lead nationwide and international field teams, implement quality assurance and SLA-driven processes, and build operational dashboards and reporting (DOMO) to ensure consistent performance and client satisfaction.
I have delivered large-scale projects, managed client relationships and contracts, and maintained health & safety compliance while supervising scheduling, dispatch, and resource planning. I prioritize rapid escalation resolution, measurable KPIs, and cross-departmental collaboration to achieve high client satisfaction and zero-incident environments.
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Work history, roles, and key accomplishments
CM Value Added Services (Pty) Ltd
Sep 2024 - Present (1 year 2 months)
Led end-to-end field operations across South Africa and international sites, enforcing SLAs and resolving 90% of escalations within 24 hours while achieving 98%+ client satisfaction and 98% ticket accuracy.
Javilian Civils
Jan 2023 - Aug 2024 (1 year 7 months)
Directed civil project operations, built schedules and managed critical paths to mitigate risks and ensure timely site completions while delivering regular stakeholder reports.
GM Corp
Jan 2020 - Dec 2021 (1 year 11 months)
Managed scope, resources and timelines for large-scale infrastructure projects, driving process improvements, change management and consistent documentation delivery.
INI-TEC
May 2019 - Dec 2019 (7 months)
Owned client relationships and account performance, negotiated contracts and coordinated internal teams to deliver solutions and optimize client satisfaction.
Global Platinum Solutions
Oct 2017 - May 2019 (1 year 7 months)
Delivered ICT projects end-to-end, managing resource planning, execution and stakeholder communications while enforcing safety procedures and documentation standards.
TT3 Digital
Oct 2016 - Oct 2017 (1 year)
Streamlined operational workflows, reviewed technician work, managed stock and logistics, and supported quotations, invoicing and HR tasks to maintain service delivery.
Motseng Selmec
Oct 2015 - Sep 2017 (1 year 11 months)
Oversaw maintenance operations across Lesotho, managing fleets, inventory, personnel, safety reporting and disciplinary processes to ensure consistent service quality.
Tamashi Technology Investments
Jul 2009 - Sep 2015 (6 years 2 months)
Supervised installation and maintenance of telecommunications infrastructure including base stations and hybrid installations, enforcing safety inspections and material coordination.
Absa Bank
Feb 2008 - Jan 2009 (11 months)
Managed board packs, executive scheduling, HR files and compliance documentation while supporting daily HR operations and executive administrative needs.
Mischa James Sterzik
Seasoned project management and operations professional who leads cross-functional teams to optimize processes and deliver projects on time and within budget using data-driven insights.
Degrees, certifications, and relevant coursework
Matric (University Exemption), General Education
Completed Matric with university exemption at Northcliff High School in Johannesburg in 2003.
You can contact Mischa James and 90k+ other talented remote workers on Himalayas.
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