Mischa James Sterzik

Led end-to-end field operations across South Africa and international sites, enforcing SLAs and resolving 90% of escalations within 24 hours while achieving 98%+ client satisfaction and 98% ticket accuracy.

Directed civil project operations, built schedules and managed critical paths to mitigate risks and ensure timely site completions while delivering regular stakeholder reports.

Managed scope, resources and timelines for large-scale infrastructure projects, driving process improvements, change management and consistent documentation delivery.

Owned client relationships and account performance, negotiated contracts and coordinated internal teams to deliver solutions and optimize client satisfaction.

Delivered ICT projects end-to-end, managing resource planning, execution and stakeholder communications while enforcing safety procedures and documentation standards.

Streamlined operational workflows, reviewed technician work, managed stock and logistics, and supported quotations, invoicing and HR tasks to maintain service delivery.

Oversaw maintenance operations across Lesotho, managing fleets, inventory, personnel, safety reporting and disciplinary processes to ensure consistent service quality.

Supervised installation and maintenance of telecommunications infrastructure including base stations and hybrid installations, enforcing safety inspections and material coordination.

Managed board packs, executive scheduling, HR files and compliance documentation while supporting daily HR operations and executive administrative needs.

Seasoned project management and operations professional who leads cross-functional teams to optimize processes and deliver projects on time and within budget using data-driven insights.

Completed Matric with university exemption at Northcliff High School in Johannesburg in 2003.