MIRRIAM WAVINYA

As a Reservation Agent, I utilize AeroCRS software for booking and ticketing, manage customer service operations, prepare flight manifests, and assist with passenger check-in and boarding processes. I also support sales and marketing initiatives to enhance travel services.

In my role as Office Admin, I handled ticket bookings, visa applications, coordinated meetings, managed payroll, and performed day-to-day office operations including customer inquiries and event coordination.

As a Customer Care Agent, I managed customer service calls, resolved complaints, maintained customer relationships, and handled database records while ensuring a high level of professionalism.

In my role as Cashier & Customer Care Agent, I addressed customer concerns, maintained accounts, handled cash, and provided product advice while ensuring customer satisfaction.

As a Casual Clerk, I assisted with various clerical tasks, contributing to the smooth operation of the office.

In my role as Office Assistant, I supported daily office functions and assisted with administrative tasks.

Completed a Diploma in IATA focusing on Customer Care Services, Reservations, and Ticketing, which provided essential skills for the travel and tourism industry.

Achieved a Certificate in Computer, enhancing skills in computer applications essential for office administration and customer service roles.

Completed the Kenya Certificate of Secondary Education (KCSE), which provided a foundational education necessary for further studies and professional development.