Warren Van Rooi
@warrenvanrooi
Bilingual German/English customer support specialist focused on resolving issues and improving satisfaction.
NamibiaWhat I'm looking for
I am a bilingual (German and English) customer support specialist with multi-year experience handling high call volumes, resolving complaints, booking and rebooking flights, and supporting device and website issues. I have worked across contact centers in Namibia and South Africa and consistently focused on building trust with customers and delivering solutions within time limits.
Earlier in my career I worked as a sample analyst in mining, giving me practical operational experience and attention to detail. I am proficient in Microsoft Office, provide floor support to colleagues on complex cases, and prioritize multi-tasking and effective time management to drive customer satisfaction and protect brand reputation.
Experience
Work history, roles, and key accomplishments
Customer Support Agent (German/English)
MindPearl Namibia
Apr 2022 - Present (3 years 9 months)
Managed high-volume inbound calls in German and English, handled bookings/rebookings, resolved lost luggage and website issues, and provided timely complaint resolutions to preserve customer satisfaction.
Customer Advisor, Device Support
5ca
Jun 2021 - Mar 2022 (9 months)
Provided German/English device and software support via high-volume inbound calls, resolved complaints, and supported customers with technical issues and account needs.
Customer Advisor (German/English)
3iSolutions
Oct 2019 - Nov 2020 (1 year 1 month)
Handled large volumes of inbound calls in German/English, assessed customer needs, resolved issues within time limits, and maintained strong customer relationships.
WECustomer Advisor (German/English)
Webhelp
Aug 2017 - Jun 2019 (1 year 10 months)
Managed high volumes of inbound calls in German and English, resolved complaints, booked and canceled flights, and handled compensation cases to maintain customer satisfaction.
Sample Analyst
Kumba Iron Ore
May 2010 - Mar 2016 (5 years 10 months)
Collected and prepared iron ore samples and drilling materials, and mixed/tested drilling fluids and grout to support quality analysis and exploration operations.
Education
Degrees, certifications, and relevant coursework
Prestige Academy
A+ and N+ coursework, Information Technology
2010 - 2010
Attended A+ and N+ courses at Prestige Academy; coursework not completed.
Namib High School
Matric, Secondary Education
2004 - 2010
Completed secondary education and matriculated with the class of 2009.
Tech stack
Software and tools used professionally
Availability
Location
NamibiaAuthorized to work in
Job categories
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