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miriam afriyie

@miriamafriyie

Digital Content Analyst at TP Ghana, reviewing client webpages on behalf of Google for accuracy, relevance, and compliance.

Ghana

Message

What I'm looking for

I'm seeking opportunities in Customer Service, Customer Support, Data Entry, Administrative Support, Operations, or Remote Customer Service, where I can contribute my communication, analytical, and organizational skills.

At TP Ghana, I review digital content and client webpages on behalf of Google, checking accuracy, clarity, relevance, consistency, and compliance with established guidelines.

At Telecel Ghana, I analyzed accounts receivable transactions and reconciled customer payments across channels, investigating discrepancies and supporting their resolution.

Earlier at Telecel Ghana, I responded to customer inquiries and complaints by phone, email, and in person. I addressed billing and account concerns, provided product information, and escalated complex issues when needed.

At West African Senior High School (WASS), I assisted with student enrollment and entered and verified records in the Computerized School Selection and Placement System (CSSPS). I also provided basic ICT and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Analyst

Current

TP Ghana

May 2025 - Present (1 year 5 months)

Review and analyze digital content for accuracy, clarity, and compliance with guidelines. Evaluate client webpages on behalf of Google, ensuring content meets quality and user needs.

Content Review Quality Assurance Attention To Detail Compliance Digital Content Analytics

Commercial Reporting & Order-to-Cash Analyst

Telecel Ghana

Jun 2024 - Nov 2024 (5 months)

Analyzed accounts receivable payment transactions, reconciled payments across channels, and investigated discrepancies. Used Microsoft Excel for tracking and reconciliation, ensuring accurate allocation of customer payments.

Excel Payment Reconciliation Accounts Receivable Data Analysis Order To Cash Problem Solving

Customer Service Representative

Telecel Ghana

Nov 2023 - May 2024 (6 months)

Responded to customer inquiries and complaints via phone, email, and in-person, resolving issues related to billing, network coverage, and account management. Maintained accurate records and collaborated with other departments to ensure efficient resolution.

Customer Service Complaint Resolution Account Management Troubleshooting Communication Skills CRM

IT Assistant / Teaching Practice

West African Senior High School (WASS)

Jan 2023 - Apr 2023 (3 months)

Assisted with student enrollment through the Computerized School Selection and Placement System (CSSPS), entered and verified student records, and provided basic ICT support to staff and students.

Data Entry CSSPS ICT Support Administrative Support Record keeping

IT Assistant — Internship

West African Senior High School (WASS)

Nov 2022 - Dec 2022 (1 month)

Assisted with routine IT and administrative activities, supported staff and students with basic computer tasks, and helped with document preparation and data-related activities.

IT Support Administrative Support Data Entry Document Management

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

Bachelor of Education, Computer Science

2019 - 2023

Bachelor of Education in Computer Science from the University of Cape Coast, completed in 2023.

Methodist Girls Senior High School

West African Senior School Certificate Examination, General Science

2015 - 2018

Completed the West African Senior School Certificate Examination in General Science.

Coursera

Professional Certification, Data Ethics, Data Privacy, Data Literacy, HTML, Python, Well-Being, Spanish Vocabulary

Completed professional certifications in Data Ethics, Data Privacy, Data Literacy, Introduction to HTML, Programming for Everybody (Python), The Science of Well-Being, and Spanish Vocabulary: Meeting People.