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Emmanuel Kobi

@emmanuelkobi

Operations Team Lead at Teleperformance Ghana who improves Content Curation workflows and coaches a team of 16 Content Analysts.

Ghana

Message

At Teleperformance Ghana, I lead daily operational planning and workflow coordination for a team of 16 Content Analysts in Content Curation. I monitor KPIs, productivity trends, and quality metrics, and implement corrective action plans to address workflow bottlenecks.

I support onboarding, coaching, and performance development, and improve operational consistency through documentation and standardized work practices. As a Quality SME, I conducted quality audits, supported KPI reporting, and developed improvement plans based on quality trends.

Earlier, I analyzed online advertising content as a Content Analyst and worked as a Telesales Associate at BIMA Ghana, helping customers understand health and life insurance products. I also supported students as a Teaching Assistant at the University of Cape Coast and assisted with research work.

Experience

Work history, roles, and key accomplishments

Current

Team Lead | Content Curation

Current

Teleperformance Ghana

Nov 2023 - Present (2 years 11 months)

Led daily operational planning and workflow coordination for a team of 16 Content Analysts. Monitored KPIs and quality metrics, implemented corrective action plans, and supported onboarding and coaching.

Team Leadership Workflow Coordination KPI Monitoring Quality Assurance Coaching Process Improvement Documentation ChatGpt Microsoft Copilot Gemini

Content Analyst | Content Curation

Teleperformance Ghana

Jul 2022 - Nov 2023 (1 year 4 months)

Analyzed online advertising content and business websites, constructed and modified ad texts to meet client expectations, and managed quality in line with policies. Completed daily ad group targets to meet productivity expectations.

content analysis Ad Copy Quality Management Productivity Spelling and Grammar Collaboration

Quality SME | Content Curation

Teleperformance Ghana

May 2023 - Oct 2023 (5 months)

Conducted quality audits to identify improvement opportunities, supported weekly KPI reporting, and collaborated with Training SMEs to improve operational consistency. Developed improvement plans based on quality trends.

Quality Audits KPI Reporting Performance Analysis Training Collaboration Improvement Plans Policy Communications

Telesales Associate

BIMA Ghana

Dec 2021 - Jun 2022 (6 months)

Utilized inbound and outbound calls to persuade customers to purchase health and life insurance products. Recorded customer information accurately and handled objections professionally to meet sales targets.

Telesales Customer Service Objection Handling Sales Communication Skills BIM Tools

Teaching Assistant

University of Cape Coast

Sep 2020 - Aug 2021 (11 months)

Assisted students in undergraduate anthropology courses, provided one-on-one tutoring, and supported lecturers with lesson preparation and grading. Prepared quiz and exam questions and assisted with research.

Teaching Tutoring Grading Curriculum Implementation Research Assistance Communication Skills

Intern | Stores Unit

Ghana Revenue Authority

Jun 2019 - Aug 2019 (2 months)

Assisted with inventory tracking and stock record management, maintained accurate records, and supported stock distribution and inventory control processes.

Inventory Management Stock Records Distribution Attention To Detail