Miras Kali

I’m a results-driven Customer Support Specialist with 2+ years of experience managing high-volume customer interactions across phone, email, and live chat. I resolve complex issues efficiently while keeping detailed CRM records and following SOPs.

At Resilio Inc., I handled 100+ weekly customer contacts and improved outcomes by resolving issues on first contact. I logged and tracked interactions, escalations, and follow-ups in Zendesk and Salesforce with high accuracy, helping reduce escalation rate in a remote, fast-paced environment.

Before that, I drove outbound growth as a Remote Appointment Setter, conducting calls and email outreach that produced 30+ scheduled meetings per week. I also supported customers in a high-volume retail setting, handling product, billing, and service-related concerns with professionalism and accuracy.

I’m fluent in English (B2), Russian, and Kazakh, and I bring empathetic, professional service that increases customer satisfaction and retention. I’m also currently working toward a Bachelor’s Degree in Marketing (expected 2026).