Lola odukoya

I am a customer-focused Senior Customer Service Representative with 7+ years delivering top-tier support in fast-paced environments. I specialize in high-volume ticket management, multichannel communication, and CRM-driven workflows that improve customer satisfaction.

At ClearSky I resolved 60+ inbound inquiries daily with a 98% accuracy rate, streamlined onboarding to cut time by 30%, and used metrics tracking and KPI reporting to inform process improvements. Previously, I led a team handling 1,100+ weekly tickets, achieved a 95% satisfaction score, and grew departmental sales by 20% through upselling and cross-selling.

I bring strong technical familiarity with Salesforce, Zendesk, contact center platforms, and collaboration tools, plus proven skills in troubleshooting, documentation accuracy, and identifying service trends to reduce recurring issues. I seek to contribute my operational rigor and customer-centric approach to a dynamic team focused on growth and excellent service.