Miranda Roberts
@mirandaroberts
I train customer support teams and deliver clear, patient onboarding experiences.
United StatesWhat I'm looking for
At 24/7.ai, I trained customer support representatives for AT&T and Klarna programs, helping new team members learn workflows, customer-service expectations, and procedures. I coach professional communication, customer handling, and effective use of support tools in both in-person and remote training environments.
I also bring detail-focused healthcare experience from hospital assignments with AYA Healthcare and Medical City of Plano. Working independently in fast-paced environments has strengthened my accuracy, documentation, organization, and ability to adapt quickly to new systems and procedures.
Experience
Work history, roles, and key accomplishments
Customer Support Trainer
24/7.ai
Jan 2018 - Dec 2021 (3 years 11 months)
Trained customer support representatives for AT&T and Klarna programs, explaining processes and coaching on professional communication and procedures. Adapted training methods to individual needs and supported remote training during COVID-19.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Applied Psychology, Applied Psychology
Pursuing a Bachelor of Applied Psychology degree, expected to complete in 2028.
Availability
Location
United StatesAuthorized to work in
Job categories
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