Miranda de Haan

Co-host a podcast providing pet care guidance for pet lovers, involving gathering and organizing dynamic content for each weekly show, researching and interviewing guests.

Provide virtual assistant services as a freelancer, involving creating, implementing, and managing databases, organizing information, managing emails and digital files, and assisting with other supportive services as needed.

Engaged in consultations with homeowners contemplating roof renovations or other exterior remodeling, effectively coordinating appointments to facilitate comprehensive estimates.

For month of October, supported the process of pet licensing, maintained accounts, and helped resolve pet-related citizen’s challenges; assessed and addressed account issues through communication and problem-solving skills; listened to citizen concerns, addressing them by understanding the problem and finding solutions.

Provided clerical and financial administrative support, including processing and verifying accuracy of invoicing, liaising with transportation carriers and accounts payable to resolve 3rd party invoicing & purchase order issues, managing transportation databases, preparing accruals, and assisting with other projects; utilized analytical processes and assorted software for these tasks.

Managed document control processes, ensuring compliance with laws and regulations. Maintained accuracy in electronic records management, facilitated auditing, and contributed to troubleshooting using Accutrac software. Actively identified areas for process improvements.

Developed auditing-compliant templates, analyzed logistics operations, collaborated with carriers and managers to address issues, and participated in training for logistics analysis improvements.

Efficiently managed phone calls, appointments, and guest interactions. Proactively communicated and collaborated with staff, coordinating with the owner for effective business operation. Handled office administration, maintained records, and assisted with animal physiotherapy. Monitored animals during treatment and provided guidance to clients based on the physiotherapist's recommendations.

Managed pet care business focusing on clients' emotional needs; consulted with clients, gathered and maintained information for desired services, observed & communicated pet behaviors. Created promotions, provided quality care, and developed an educational program on pet adoption considerations.