Open to opportunities

Mira Mihaleva

@miramihaleva

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Experienced leader in digital transformation and AI strategy.

Portugal

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What I'm looking for

I seek a role that fosters innovation and allows me to drive impactful digital transformation initiatives.

I am a seasoned Tech Transformation Leader with over 15 years of experience driving digital transformation, AI innovation, and technology adoption for global organizations. My expertise lies in managing cross-functional teams and enabling growth through cloud and AI solutions, consistently delivering measurable results in competitive environments.

In my current role as Associate Director of Digital Transformation at Concentrix, I spearhead AI-focused initiatives that enhance productivity and innovation. I align emerging AI technologies with strategic objectives to improve client engagement and operational performance. My previous experience includes leading AI-powered sales enablement projects at Webhelp, where I successfully transitioned 550 agents to Amazon's Omnichannel Platform, significantly boosting operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Associate Director, Digital Transformation

Current

Concentrix

Oct 2023 - Present (1 year 8 months)

Leading AI-focused digital transformation initiatives to enhance productivity and business growth. Aligning emerging AI technologies with strategic objectives and developing technology roadmaps for client engagement.

AI Technologies Digital Transformation Client Engagement

Digital Transformation Project Manager

Webhelp Enterprise

Jan 2022 - Sep 2023 (1 year 8 months)

Managed AI-powered sales enablement projects, improving customer retention through predictive analytics. Transitioned agents to Amazon's Omnichannel Platform, enhancing operational efficiency.

Sales Enablement Predictive Analytics Customer Retention Project Management

Operations Manager - Global Excellence & Transformation

Webhelp

Jan 2020 - Jan 2022 (2 years)

Oversaw 30 personnel across teams, achieving 100% SLA adherence. Directed Cisco project integrations and collaborated with specialists to optimize global operations.

Operations Management SLA Cisco Team Leadership Process Optimization

Team Manager, Operations & Service Delivery

SELLBYTEL Group

Jul 2016 - Jan 2020 (3 years 6 months)

Scaled a competitive enablement team by 300% and managed global projects across multiple countries. Designed training initiatives to enhance team skills and engagement.

Team Management Employee Engagement