Rebecca Aucoin

I am an experienced team leader and business strategist with a background in cognitive science, organizational psychology, and AI-enhanced operations. I have successfully led high-performing teams, streamlined workflows, and improved compliance across regulated environments. My passion lies in using data, automation, and thoughtful coaching to drive performance, engagement, and long-term growth.

During my tenure at TD Bank, I managed a top-performing team of over 20 contact center agents, consistently achieving the highest sales and KPI scores in the department. I participated in the development of AI-based coaching tools, utilizing my expertise to script realistic customer interaction scenarios. My commitment to clarity, adaptability, and ownership has allowed me to manage complex projects remotely while aligning diverse stakeholders effectively.

Recognized for my contributions, I have received multiple awards, including the Bravo Award for improving employee engagement and the Legendary Award for my role in co-developing AI training tools. I am dedicated to fostering a culture of growth and excellence within my teams, ensuring that we not only meet but exceed our goals.