Open to opportunities

Miracle Frank

@miraclefrank

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Dedicated virtual assistant with strong customer care expertise.

Nigeria

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What I'm looking for

I seek a dynamic role in a supportive environment that fosters growth.

I am a passionate virtual assistant and customer care representative with a strong commitment to enhancing client experiences. My journey began at Abia State University, where I earned my B.Sc in Mass Communication, equipping me with essential communication strategies and critical thinking skills. I thrive in fast-paced environments and am excited to contribute to organizations that value continuous learning and growth.

Throughout my career, I have gained valuable experience across various platforms. At PressPay.ng, I assisted students in accessing educational loans, ensuring a seamless registration and verification process. My role at Artiskill Academy involved facilitating communication between artisans and customers, promoting vocational courses, and contributing to the platform's growth. At Julie's Rentals, I focused on providing outstanding customer service, managing inquiries, and ensuring timely delivery of rental equipment, which significantly enhanced customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

PressPay.Ng

Oct 2023 - Nov 2023 (1 month)

Worked as a Customer Care Representative at PressPay.Ng, assisting students with registration and verification processes for educational loans. Ensured smooth access to funding and provided guidance on platform services to enhance user experience.

Problem Solving Communication Skills

Customer Care Representative / Virtual Assistant

Artiskill Academy

Oct 2023 - Nov 2023 (1 month)

Served as a Customer Care Representative and Virtual Assistant at Artiskill Academy, facilitating communication between artisans and customers. Promoted vocational courses and supported platform operations to enhance user engagement and growth.

Communication Skills Problem Solving

Customer Care Representative

Julie's Rentals

Jan 2019 - Nov 2022 (3 years 10 months)

Provided exceptional customer service at Julie's Rentals, managing client inquiries and rental orders. Ensured timely delivery and setup of equipment while maintaining accurate records, contributing to high customer satisfaction and loyalty.

Organizational Skills Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor of Science, Mass Communication

2017 - 2021

Studied Mass Communication at Abia State University, where I gained in-depth knowledge in communication strategies, media practices, and journalism. This program equipped me with essential skills for effective communication, critical thinking, and the ability to analyze and create media content.