Minniee Sharma

I've led operations for Zimber Marketing Group, supporting promotional products and custom apparel operations in the USA. I manage end-to-end supply chain activities, from vendor procurement through final delivery.

I guided a team of seven operations associates, set and tracked KPIs, and ran weekly one-on-ones to improve performance. My workflow, SOP, and training initiatives improved process efficiency by 20% and service delivery by 95%.

I've negotiated supplier contracts and managed vendor partnerships to reduce procurement expenses by 15%. I also built dispute-resolution frameworks that reduced financial discrepancies by 70% while supporting sales teams with real-time quality assurance during high-value client calls.

Earlier, I delivered Microsoft technical support at Teleperformance, managed claims and revenue recovery at Medusind Solutions, and coached teams at Genpact supporting Westpac Bank of Australia. I'm open to remote opportunities and night shifts.