MSMinayo Sharon
@minayosharon
Client-focused Technical Support and Financial Systems Specialist.
KenyaWhat I'm looking for
I am a dedicated Technical Support and Financial Systems Specialist with over 4 years of experience in enhancing customer success through effective system onboarding and training. My expertise lies in troubleshooting and user issue resolution, where I have achieved a remarkable 97% client satisfaction rate. I thrive in fast-paced environments, adeptly configuring and supporting IFRS 16 and Group Accounting software to improve user experience and drive system adoption.
In my current role as an Application Support Consultant at AARO East Africa, I have successfully increased client adoption rates by 32% through comprehensive onboarding and training for multinational clients. My proactive approach to troubleshooting has enabled me to resolve 97% of client-reported issues within 24 hours, ensuring consistent service quality across East Africa and Europe. I am passionate about delivering tailored support that aligns with client needs, which has significantly strengthened client relationships and optimized system performance.
Experience
Work history, roles, and key accomplishments
Application Support Consultant
AARO East Africa
Jul 2021 - Present (3 years 11 months)
As an Application Support Consultant, I led onboarding and training for over 30 multinational clients, enhancing user proficiency in Group Accounting and IFRS 16 systems. I resolved 97% of client-reported issues within 24 hours and facilitated compliance with IFRS 16 by configuring lease contracts. My role involved authoring user guides, providing post-deployment support, and tracking client satis
Direct Sales Representative
National Bank of Kenya
Jan 2020 - Jun 2020 (5 months)
In my role as a Direct Sales Representative, I acquired over 160 new customer accounts and generated KES 4 million in deposits by aligning product offerings with client needs. I engaged clients through remote calls and presentations, delivered personalized financial consultations, and maintained accurate records using CRM tools to support data-driven sales reporting.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Master’s in Business Administration, Business Administration
2019 - 2025
Pursuing a Master’s in Business Administration with a focus on Finance, enhancing knowledge in financial management and strategic decision-making.
KASNEB
Certified Public Accountant, Accounting
2022 - 2022
Achieved Certified Public Accountant (CPA) Part III, Section 6, demonstrating proficiency in advanced accounting practices and standards.
KUKenyatta University
Bachelor of Commerce, Accounting
2015 - 2019
Completed a Bachelor of Commerce with a specialization in Accounting, gaining foundational knowledge in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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