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peris Muriithi

@perismuriithi

Customer Success Lead at Abno Softwares International Ltd, resolving customer issues and supporting finance software users.

Kenya

Message

What I'm looking for

I'm looking for full-time remote work in a technology-driven environment, with flexible hours, where I can support customers and apply technology and AI-enabled workflows to improve efficiency.

At Abno Softwares International Ltd, I support customers throughout service delivery, from onboarding and training to investigating application, account, transaction, and workflow issues. I coordinate with Finance, Product, Engineering, and Sales teams to resolve complex cases and keep customers updated.

I also create user guides and support documentation, prepare service reports, and identify recurring issues and process gaps. Earlier, I supported ERP, WMS, and LMIS users at Kenya Medical Supplies Authority (KEMSA), and provided administrative and IT support in other organisational settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead – Finance

Current

Abno Softwares International Ltd

Apr 2024 - Present (2 years 5 months)

Serve as primary point of contact for customers, managing enquiries, incidents, complaints, and escalations. Own customer issues from reporting through resolution, maintain response times under 12 hours, and coordinate with internal teams.

Customer Success Customer Lifecycle Management Escalation Management Technical Support Customer Training Documentation Reporting Cross Functional Collaboration CRM ERP

Customer Success Engineer

Abno Softwares International Ltd

Nov 2023 - Mar 2024 (4 months)

Provided technical and application support for ERP and business software solutions. Managed customer cases from enquiry through resolution, gathered requirements, and collaborated with Product and Engineering teams.

Technical Support ERP Troubleshooting Customer Onboarding Documentation Requirements Gathering Cross Functional Collaboration

Administrative Assistant

Dedan Kimathi University of Technology (DeKUT) – Kenya Film

Mar 2021 - Oct 2023 (2 years 7 months)

Provided operational and administrative support to staff and stakeholders. Managed enquiries, maintained records, prepared reports, and supported users with technology needs.

Administrative Support Database Management Reporting Documentation Data Entry Stakeholder Coordination

IT Support Intern / Graduate Trainee

Kenya Medical Supplies Authority (KEMSA)

Jan 2016 - Apr 2018 (2 years 3 months)

Provided technical support to users across departments, troubleshooting software, hardware, and network issues. Supported ERP, WMS, and LMIS platforms and managed incident resolution.

Technical Support Troubleshooting ERP WMS LMIS Incident Management Documentation

IT Attaché

Defense Forces Canteen Organization – Moi Airbase

Jan 2015 - May 2015 (4 months)

Provided end-user support for Oracle E-Business Suite and POS systems. Assisted with application functionality, accounts, and access, and maintained IT support records.

Oracle E Business Suite POS end user support Troubleshooting Documentation