Mina Monsef

Assisted the IT Manager in overseeing enterprise IT operations, network infrastructure, and technology strategy. Led a complete Data Center infrastructure overhaul project and managed project execution for new implementations and system upgrades.

Supervised daily IT and network operations and team activities, reporting to the IT Manager on system performance and project status. Engineered a complete network design and architecture overhaul of the enterprise Wi-Fi and LAN data network, increasing user satisfaction scores from 5.4 to 8.3 on Booking.com.

Administered the corporate LAN and WAN network environment, including all endpoint laptops, servers, FortiGate firewall, Microsoft Office 365, and Wi-Fi infrastructure. Developed and administered the organization's corporate website and provided remote technical support.

Ensured compliance with global corporate industry standards for IT systems, data networks, and security operations. Supervised daily and weekly IT procedures and administered all enterprise LAN and WAN environments, including secure administrative data network and high-density Wi-Fi infrastructure.

Gained foundational experience in enterprise IT operations, service quality, and global compliance standards. Developed practical knowledge of enterprise servers and telecommunications systems including VOIP, IPTV, Wi-Fi data networks, Active Directory, Microsoft Office 365, Sun, PMS, and Micros.

Bachelor of Computer and Information Technology degree from Egyptian E-Learning University, completed in 2016.