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Loai Soliman

@loaisoliman

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IT Manager at Insurance Institute of Egypt, managing enterprise infrastructure and PSI exam center operations.

Egypt

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At Insurance Institute of Egypt, I managed enterprise IT infrastructure spanning Windows Servers, SQL Server databases, firewalls, CCTV, corporate networks, and end-user devices. I also administered Active Directory and Microsoft 365, and maintained branch connectivity, backup, and disaster recovery.

I led development and maintenance of the organization's official website and online services, and implemented Zoom-based remote learning solutions. Earlier, I managed hotel IT infrastructure at SeaSun Hotel Sinai and supported Cisco networking environments at Cisco.

Experience

Work history, roles, and key accomplishments

IT Manager

Insurance Institute of Egypt

Jan 2021 - Dec 2026 (5 years 11 months)

Managed enterprise IT infrastructure including Windows Servers, SQL Server, firewalls, CCTV, and corporate networks. Administered Active Directory, Microsoft 365, domains, email, security, backup, and disaster recovery, and oversaw PSI Exam Center operations and remote learning solutions.

IT Infrastructure Management Windows Server Administration Active Directory Microsoft 365 Administration SQL Server Azure Network Security Firewall Configuration IP Camera Systems Backup and Disaster Recovery PSI Exam Center Administration Zoom Website Hosting Domain and DNS Management

Technical Information Department Manager & HR Manager

Engineering Authority

Jan 2019 - Dec 2021 (2 years 11 months)

Managed information systems, data accuracy, documentation, and reporting. Coordinated IT resources and technical support across departments and field locations, and handled HR administration including employee records, attendance, and recruitment.

Information Systems Management Data Management Documentation IT coordination Technical Support HR Administration Recruitment Reporting

IT Manager

SeaSun Hotel Sinai

Jan 2017 - Dec 2019 (2 years 11 months)

Managed hotel IT infrastructure including servers, LAN/Wi-Fi, CCTV, IP telephony, and user devices. Planned and maintained structured cabling, switches, routers, and wireless access points, and implemented the hotel telephone system.

IT Infrastructure Management LAN WAN WiFi CCTV IP Telephony PABX Structured Cabling Network Administration Security Monitoring

IT Help Desk

Cisco

Jan 2016 - Dec 2017 (1 year 11 months)

Provided first-line technical support for hardware, software, network, and user-related incidents. Installed and configured Windows OS and Microsoft Office, and supported Cisco networking environments including switches, routers, and LAN/WAN connections.

Technical Support Help Desk Windows Administration Microsoft Office Active Directory Cisco Networking LAN WAN Troubleshooting Incident Management

Data Entry Specialist

Ipsos Egypt

Jan 2014 - Dec 2016 (2 years 11 months)

Maintained high volumes of survey and market-research data with a focus on accuracy and completeness. Validated data against quality standards and prepared reports to support research teams.

Data Entry Data Validation Reporting Quality Assurance Market Research

Technical Support

Mobinil

Jan 2012 - Dec 2014 (2 years 11 months)

Provided technical support for mobile and internet services, diagnosing connectivity issues and assisting customers with configuration and troubleshooting. Escalated complex issues to specialized teams when required.

Technical Support Troubleshooting Mobile Services Internet services Customer Service

Remote Online Content Moderator

Remote

Monitored and reviewed user-generated content across social media platforms, identifying and applying platform policies and community guidelines. Handled sensitive material professionally in a remote setting.

Content Moderation Social Media Policy Enforcement Community Guidelines Remote Work