Ahmed El Sayed

Deliver network solutions for top-tier hospitality brands including Marriott, Hyatt, and Hilton. Manage and resolve intricate network challenges, enhancing customer experience and streamlining large-scale LAN and WLAN setups using Cisco and Meraki technologies.

Combined roles of network engineer, architect, and project lead; designed, implemented, and supported networks and data center infrastructure for Siemens-Energy, Siemens AG, Healthineers, and Siemens Mobility across the Middle East and Africa. Successfully managed the SECON22 WAN migration and client zone services implementation for Siemens Energy.

Monitored performance and analyzed, fixed network irregularities across multiple branches. Proactively standardized network infrastructure, improving troubleshooting procedures and enhancing firewall policies, resulting in a 70% reduction in daily complaints.

Implemented, tested, and supported network hardware and software systems for client production sites and new projects within EMEA region. Maintained SLA parameters above 85% and monitored and troubleshooted problems and outages in more than 200 sites.

Monitored wholesale VoIP services performance and statistics, troubleshooting problems and interacting with carriers to resolve issues. Twice awarded Employee of the Month for showing excellent initiative in different situations.

Point of technical support for hand-held devices used by sales team of about 800 users. Reached 90% reduction in reported faults by educating supervisors about handling common daily issues.

Handled technical inquiries for Etisalat home services in UAE, providing solutions and escalating unsolved issues. Ranked in top 10 achievers 4 times and elected acting operations team lead for 2 months.

Bachelor of Science in Communication and Electronics Engineering from the Faculty of Engineering, El-Fayoum University, completed in 2010.