Mimi User

I’m an operations and compliance-focused leader with 27+ years in logistics and transportation environments where operational accuracy, regulatory compliance, and strict confidentiality are essential. I’ve consistently managed high-volume workflows, documentation control, and customer operations while protecting sensitive records.

In my most recent roles, I’ve directed terminal operations supporting major OEM clients and led cross-functional coordination across operations, safety, and customer service. I implemented workflow improvements that increased operational efficiency by 18%, and I managed operational reporting and compliance standards alongside a $2M+ operating budget.

As an Owner / Operations Manager, I direct transportation operations serving 30 national clients while maintaining FMCSA compliance and Hazmat documentation standards. I oversee confidential operational records and contracts, coordinate remote communications with clients and vendors, and implement route optimization to reduce operational costs by 20%.

Earlier in my career, I supervised a 32-person logistics operations team across multiple departments. I developed SOPs and performance reporting systems to improve operational efficiency and maintained accuracy of operational documentation and regulatory records from end to end.