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Milton Hill

@miltonhill

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Field Systems Engineer specializing in Microsoft 365 and endpoint support.

United States

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What I'm looking for

I seek a role in Network, System, or M365/Power Platform administration that offers hands-on technical work, cross-functional collaboration, and opportunities to improve support efficiency and scalability.

I am a Field System Engineer and Helpdesk Specialist with hands-on experience supporting Microsoft 365, Active Directory, Intune, Teams, and endpoint/network troubleshooting.

I have supported hardware, software, and network systems, deploying and maintaining enterprise devices including POS hardware, laptops, and peripherals while managing Microsoft 365 accounts and Teams.

At Compass Group I provided remote and onsite end-user support, resolved tickets via ServiceNow, assisted with account provisioning and onboarding/offboarding, and collaborated with cross-functional teams to maintain system reliability.

I improved support efficiency and SLA compliance, reduced ticket resolution time by 30% through proactive troubleshooting and remote management improvements, and successfully deployed devices across premium locations with zero downtime.

Experience

Work history, roles, and key accomplishments

Field System Engineer

Compass Group

Jun 2023 - Present (2 years 7 months)

Managed Microsoft 365, Teams, Intune, and endpoint devices while troubleshooting hardware, software, and network issues; reduced ticket resolution time by 30% and ensured SLA compliance through improved remote management processes.

Intune Active Directory Teams Endpoint management ServiceNow POS Hardware