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Milky Demissie

@milkydemissie

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Appointment Setter with Ecalls who exceeded appointment goals and earned Top Appointment Setter recognition.

Ethiopia

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What I'm looking for

I'm seeking an Appointment Setter position where I can contribute to lead generation, appointment booking, and positive customer experiences.

At Ecalls, I contacted potential and existing clients, qualified leads, and scheduled appointments. I was recognized as a Top Appointment Setter for exceeding appointment goals.

At Workup Health, I supported healthcare recruitment through candidate outreach, engagement, and follow-up. I shared information about open positions and application steps, and reviewed candidates’ backgrounds and preferences to identify relevant opportunities.

At Mmcy Tech, I verified patients’ dental insurance coverage, eligibility, and benefits before appointments. I checked procedure coverage and pre-authorization requirements, then entered insurance information in the patient management system.

At ICMC Hospital, I provided pre- and post-operative care, monitored patients’ recovery, and maintained detailed records. I hold a BSc in Nursing from Addis Ababa University, College of Health Sciences — Tikur Anbessa, and a Health Professional License Certificate.

Experience

Work history, roles, and key accomplishments

Customer Support & Candidate Engagement Coordinator

Workup Health

Jan 2026 - Aug 2026 (7 months)

Supported healthcare recruitment through candidate outreach, engagement, and follow-up. Communicated with candidates via text and email regarding open positions, application status, schedules, compensation, benefits, and next steps.

Candidate Engagement Outreach Follow up Communication Skills CRM Multitasking

Virtual Assistant

Mmcy Tech

Mar 2024 - Feb 2026 (1 year 11 months)

Verified patients' dental insurance coverage, eligibility, and benefits before appointments. Checked coverage for specific procedures, codes, and pre-authorization requirements, and updated insurance information in the patient management system.

Insurance Verification Dental Insurance Patient Management Attention To Detail Data Entry

Appointment Setter

Ecalls

Dec 2024 - Aug 2025 (8 months)

Contacted potential and existing clients by phone to introduce services, identify interest, and schedule appointments. Made up to 50 calls per hour, qualified leads, and maintained accurate records in CRM. Recognized as Top Appointment Setter for exceeding goals.

Appointment Setting Outbound Calling Lead Generation Lead Qualification CRM Communication Skills Active Listening Follow up

Registered Nurse

ICMC Hospital

Apr 2023 - Mar 2024 (11 months)

Provided pre- and post-operative care while maintaining professional and compassionate communication with patients. Monitored vital signs, pain levels, and recovery progress, and maintained accurate patient records.

Patient Care Vital Signs Monitoring Documentation Communication Skills Healthcare