Soliana bantalem

I’m a Certified Medical Assistant with 5 years of experience in patient care and customer service at yekatit 12 Hospital, focused on clinical documentation, accurate records, and clear patient communication. I’m known for handling responsibilities calmly and precisely in fast-paced environments.

I’ve assisted with over 200 patient cases and strengthened clinical documentation efficiency by 30%. I collected and documented patient histories and medical information while resolving 95% of customer inquiries on the first contact, helping boost satisfaction scores by 20%.

I support healthcare professionals in daily clinical workflows, maintaining confidentiality and accuracy in patient records. I also communicate with patients to ensure they understand medical instructions and follow-up steps.

Right now, I’m seeking a Remote Certified Medical Assistant position at Everlywell, where I can bring my clinical and customer service strengths to help expand access to virtual healthcare and improve patient experiences.