Open to opportunities

Bamlak Samuel

@bamlaksamuel

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Remote virtual assistant specializing in customer support, operations, and organized administrative processes.

Ethiopia

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What I'm looking for

I seek remote roles where I can apply my administrative and customer-support expertise, work with organized teams, and contribute to process improvements and timely, accurate client deliverables.

I am a detail-oriented virtual assistant with hands-on experience supporting U.S. and international clients in customer service, scheduling, digital asset management, and administrative operations. I consistently deliver accurate reporting using Google Workspace and Microsoft Office, manage high-volume call workflows, and maintain calm, clear communication under pressure.

My background includes roles in freelance virtual assistance, medical retrieval call center work, administrative and customer support, and junior recruiting for U.S. clients. I prioritize task organization, reliable documentation, and timely follow-up to streamline processes and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Freelance

Jan 2025 - Present (11 months)

Provide virtual assistance to U.S./UK clients handling inbox management, scheduling, website updates, and digital asset organization while delivering structured reports and prompt client communication.

Inbox Management Scheduling Google Workspace Microsoft Office Content Management Digital Asset Management Client Communication Reporting

Pursuit Agent

Medical Retrieval

Apr 2025 - Sep 2025 (5 months)

Handled 0–60+ outbound and follow-up calls daily to U.S. healthcare facilities to send, track, and verify patient billing and medical/imaging record requests, escalating and resolving delayed cases.

Outbound Calling Healthcare Coordination Documentation CRM

Administrative & Customer Support Associate

Tamar Trading

Feb 2024 - Mar 2025 (1 year 1 month)

Conducted supplier and product research, managed customer email/phone inquiries, and produced cost-comparison and demand-forecast reports in Google Sheets to improve purchasing decisions and communication accuracy.

Customer Support Supplier Research Google Sheets Reporting Data Entry Forecasting

Junior Recruiter

MMCYTech

Oct 2023 - Jan 2024 (3 months)

Recruited and screened candidates for U.S. customer support and sales roles, evaluated English communication skills, managed hiring pipelines in Smartsheet, and improved scheduling and tracking workflows.

Recruiting Interviewing Smartsheet Scheduling