Bamlak Samuel
@bamlaksamuel
Motivated virtual assistant and data analyst with strong customer-support skills.
What I'm looking for
I am a motivated, detail-oriented professional with experience in customer support, virtual assistance, recruitment, and data analysis. I combine strong client communication with organized workflow management to deliver accurate, timely results for both on-site and remote teams.
In freelance and remote roles I have supported international clients with email and website management, administrative tasks, and research while using Google Workspace and Microsoft Office to produce clear reports and maintain coordination.
As part of call-center and recruitment teams, I managed medical record retrieval workflows, documented follow-ups in CRM systems, and improved recruitment tracking and reporting for hiring SDRs and customer service representatives.
I hold a B.Sc. in Computer Science & Engineering and a Google Data Analytics Certificate, and I bring a consistent focus on adaptability, accuracy, and high-quality service to every role.
Experience
Work history, roles, and key accomplishments
Provide remote administrative support to international clients including email and website management, workflow organization, and timely reporting to improve client efficiency.
Pursuit Agent – Healthcare
mVision
Apr 2025 - Sep 2025 (5 months)
Managed medical record retrieval for a U.S. medical retrieval client by sending requests, performing follow-ups, documenting progress in CRM, escalating delays, and closing confirmed requests.
IT Research & Data Analyst
Tamar Trading
Feb 2024 - Mar 2025 (1 year 1 month)
Conducted product and supplier research, managed datasets, and produced data-driven reports using Google Sheets and Excel to support client business decisions.
Junior Recruiter
MMC YTech
Oct 2023 - Jan 2024 (3 months)
Recruited and screened SDRs and customer service representatives, conducted interviews, and improved recruitment efficiency through enhanced tracking and reporting.
Education
Degrees, certifications, and relevant coursework
Adama Science and Technology University
Bachelor of Science, Computer Science and Engineering
2018 - 2023
Completed a Bachelor of Science in Computer Science and Engineering, focusing on core computing concepts and engineering principles from 2018 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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