Milanka Vasiljević

Led global sales operations execution, supporting GTM alignment and scalable growth. Drove data management, automation, and process improvements to boost sales efficiency. Owned system configuration and optimization of Salesforce and integrated GTM tools.

Served as EMEA expert on key business metrics, trends, and drivers influencing performance. Partnered with EMEA sales leadership to enhance pipeline quality and improve forecasting accuracy. Developed and implemented systems and processes to ensure compliance with privacy regulations.

Led a 7-person Workforce Management and Reporting team to optimize workforce efficiency and data-driven decision-making. Oversaw reporting and analytics to drive operational improvements and support strategic planning.

Led a 3-person Customer Enablement team to drive post-sales customer experience initiatives. Executed customer success projects to optimize the user experience and boost customer satisfaction.

Achieved a Net Renewal Rate above 110% and a Base Renewal Rate above 90%. Partnered with an Enterprise portfolio of customers, engaging with management levels from Directors to C-suite executives. Collaborated with internal teams to mitigate churn risk and ensure customer retention.

Established and expanded the company’s presence in the Serbian market, driving growth and market penetration. Led business development, client service, and consulting initiatives across analytics, market data, research, CRM, customer experience management, and loyalty solutions.

Managed and coordinated the forecasting process to drive informed decision-making. Calculated financial KPIs, ensuring data accuracy and credibility for strategic planning. Led forecasting meetings with the Board, Sales, Marketing, and Business Controllers to align on targets and performance insights.

Increased sales forecast accuracy for Central South-East Europe by 22% within a year through data-driven analysis and process improvements. Assembled and analyzed all relevant data to create the sales forecast (historical sales, market trends, seasonality, promotions).

Analyzed customers' needs and modeled private equity software solutions accordingly.