MSMikko Sano
@mikkosano
Results-driven project specialist with accounts payable, technical support, and customer service expertise.
PhilippinesWhat I'm looking for
I am a results-driven professional with experience across healthcare, technical support, and finance operations, currently serving as a Project Specialist/Accounts Payable. I combine strong interpersonal skills, analytical thinking, and a Six Sigma Yellow Belt mindset to manage financial transactions, vendor relations, and process improvements with accuracy and timeliness.
Previously, I delivered technical support for device, software, and connectivity issues while meeting sales and performance metrics, and I began my career supporting healthcare service inquiries. I thrive in fast-paced environments, prioritize cross-functional collaboration, and apply data-driven approaches to streamline workflows and enhance efficiency.
Experience
Work history, roles, and key accomplishments
Project Specialist | Accounts Payable
Engie Impact
Jan 2025 - Present (1 year 1 month)
Manage client and business utility service setups, closures, and billing while processing and reconciling invoices to ensure accuracy and timely payments; coordinate with vendors to resolve discrepancies and support cross-functional compliance projects.
Technical Support Specialist
Asurion
Jul 2024 - Dec 2024 (5 months)
Troubleshot device, software, and connectivity issues, logged cases and escalations accurately, and promoted protection plans to meet sales targets while consistently meeting performance metrics.
Technical Support Specialist
Foundever
Oct 2022 - Jun 2024 (1 year 8 months)
Provided technical assistance for HP printers including hardware, software, and connectivity troubleshooting, maintained accurate support case records, and promoted protection plans while meeting service and sales metrics.
Healthcare Associate
Sutherland
Apr 2021 - Oct 2022 (1 year 6 months)
Assisted Care.com members via chat, email, and voice support with caregiver services, account setup, and membership management while maintaining accurate documentation and coordinating escalations to ensure service continuity.
Education
Degrees, certifications, and relevant coursework
Mati Polytechnic College
2020 - 2021
Completed coursework at Mati Polytechnic College during 2020–2021 focused on technical and vocational studies.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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