Open to opportunities

Glaiza Salvador

@glaizasalvador

Message

Finance Administrator with 8+ years driving AR/AP accuracy, cash flow, and customer success operations.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own AR/AP accuracy and cash flow, continuously improve workflows, and partner cross-functionally—while supporting customers through structured account management and post-sales success.

I’m a versatile Finance and Operations professional with over 8 years of experience specializing in Accounts Payable (AP), Accounts Receivable (AR), and financial administration. I streamline workflows and maintain 100% data accuracy while managing seamless cash flow across high-volume, global environments.

In my recent role as a Finance Administrator, I owned end-to-end invoicing, led reconciliation efforts to protect ledger integrity, and optimized insurance follow-up workflows to reduce administrative bottlenecks. Previously, as a Customer Success Admin, I improved retention through proactive account management, technical liaison work for product configurations and API setups, and post-sales onboarding and documentation that reduced churn—supported by tools like Salesforce, SAP, HubSpot, MYOB, and ServiceNow.

Experience

Work history, roles, and key accomplishments

Current

Finance Administrator

Current

TGT Global

Apr 2023 - Present (3 years 1 month)

Drive end-to-end invoicing for high-volume Australian cleaning/facilities accounts and maintain accurate financial records. Lead reconciliation for the Accounts Inbox and manage AR/AP cash flow while optimizing insurance follow-up workflows to reduce administrative bottlenecks.

Invoicing Payment Reconciliation Insurance Documentation Cash Flow Management AR AP Net Terms Workflow Optimization

Customer Success Admin

VSee Lab, Inc.

Oct 2021 - Apr 2023 (1 year 6 months)

Managed key accounts and implemented proactive support to increase client retention for a global telemedicine platform. Acted as a technical liaison to facilitate custom configurations and API setups, while reducing churn through stronger documentation and streamlined post-sales onboarding and standardizing billing handoffs.

Account Management Customer Success API Support Technical Liaison User Documentation

Client Support Executive

Refinitiv (London Stock Exchange Group)

Sep 2017 - Jun 2021 (3 years 9 months)

Provided Tier 1/2 functional support for Data Applications (DA) and Advisory Investment Management (AIM) tools used by global financial institutions. Improved Salesforce-based request tracking and classification to achieve high first contact resolution (FCR), and resolved complex data discrepancies using ServiceNow and Jira with proactive client status updates.

Tier 1 Support Salesforce ServiceNow Jira Client Communication

Billing & Enrollment Analyst

Optum Global Solutions (UHG)

Sep 2012 - Aug 2017 (4 years 11 months)

Used SAP to reconcile complex payment structures and resolve billing discrepancies for healthcare premiums. Ensured database integrity by processing sensitive enrollment and termination data with 100% compliance to privacy standards.

SAP Payment Structure Reconciliation Data Integrity Privacy & Compliance