Mikhael Harrison

I am a results-driven Project Manager with over 9 years of experience in leading cross-functional teams and optimizing workflows in logistics and customer experience. My expertise lies in project planning, stakeholder communication, and risk mitigation, which I leverage to enhance efficiency and customer satisfaction. I am adept at implementing Agile methodologies and data-driven decision-making to optimize operations.

Currently, I serve as a Project Manager at OnTrac, where I lead initiatives to improve logistics workflows and operational efficiencies. I manage a team of over 30 members, developing project roadmaps that align with business objectives and KPIs. My proficiency in Salesforce and Tableau allows me to track performance metrics and analyze trends, driving strategic decisions that enhance customer experience and service quality.

Throughout my career, I have successfully managed high-visibility projects and implemented process improvements that have significantly improved brand reputation and customer engagement. I am passionate about delivering training programs that enhance team efficiency and collaboration, ensuring that we meet and exceed our performance outcomes.