Open to opportunities

Katrina Westfield

@katrinawestfield

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Project manager and data analyst driving operational improvements with Agile discipline.

United States

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What I'm looking for

I seek a role in IT or insurance where I can apply project management and data analysis to drive operational improvements, work in cross-functional teams, and grow into greater leadership responsibility.

I am a motivated, detail-oriented project manager and data analyst with hands-on experience leading cross-functional teams and delivering measurable operational improvements. I blend Agile project management with strong analytical skills to optimize workflows and meet client objectives.

At Trello (Atlassian) I manage an 8–10 person remote team, run 2-week sprint cycles, produce client-facing dashboards, and onboard new customers to ensure successful adoption. Previously at CSX I led operations teams and data-driven initiatives that reduced costs by 15% and improved on-time performance by 10%.

My technical toolkit includes Excel, SQL, Python, Tableau, and Power BI, which I use to build dashboards, automate processes, and generate insights that inform decisions. I seek roles where I can apply project leadership and analytical expertise to deliver impactful solutions and drive organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Associate Project Manager

Current

Trello (Atlassian)

Apr 2023 - Present (2 years 7 months)

Manage a team of 8–10 remote professionals to implement and optimize Trello-based project management solutions, delivering 5+ major client projects on schedule and leading Agile 2-week sprints to improve delivery cadence.

Project Management Agile Scrum Trello Sprint Planning Risk Mitigation Client Onboarding Dashboards

Operations Analyst

CSX Corporation

Dec 2019 - Apr 2023 (3 years 4 months)

Coordinated a team of 6–8 operations professionals to analyze transportation logistics, reducing costs by 15% and improving on-time performance by 10% through data-driven routing and process improvements.

Operations Analysis Data Analysis SQL Excel Process Improvement Resource Planning Risk Management

Data & Research Analyst

University of North Florida

Mar 2019 - Nov 2019 (8 months)

Collected and analyzed research datasets using Excel, SQL, and Python, produced Tableau and Power BI visualizations, and automated tasks to reduce processing time by 25%, contributing to two academic publications.

Data Analysis Python SQL Excel Tableau Power BI Statistical Analysis Automation

Customer Support Representative

Campus Management

Nov 2017 - Mar 2019 (1 year 4 months)

Provided technical support and onboarding for educational software to 30+ daily users, maintained a 98% satisfaction rate, and updated the knowledge base to reduce recurring issues by 20%.

Technical Support Customer Service Troubleshooting Onboarding Live Chat Email Support Escalation Management

Education

Degrees, certifications, and relevant coursework

University of Florida

Bachelor of Arts, Biology

Completed a Bachelor of Arts in Biology at the University of Florida, focusing on biological principles and research methodologies.

Florida State College at Jacksonville

Associate of Arts, General Studies

Completed an Associate of Arts degree at Florida State College at Jacksonville, providing foundational coursework supporting subsequent university study.